[Hiring] Social Media Supervisor @Fanatics

Role Description

As the captain of our Social Media Fan Services squad, you'll report directly to the Social Media Manager. Your playbook? Lead, motivate, and drive the success of a winning team. You’ll be the go-to coach for a group of dedicated Social Media Fan Advocates, guiding them to achieve big wins with our fans.

• Focus on customer and team experience, keeping the energy high and positivity rolling.
• Support fan engagement on platforms like Facebook, X, Reddit, Instagram, and more.
• Provide key insights to other departments through social listening.
• Handle tight deadlines and make game-changing decisions for a team of 50+ Advocates and Leads.
• Deliver sharp social listening reports to upper management.
• Follow up with Fans that provided negative survey feedback to turn a bad play into a touchdown.
• Manage projects and time to ensure all mandatory deadlines are met.
• Communicate efficiently with company buyers when Fans want product improvements.
• Motivate and support teammates to succeed.
• Provide clear Social Alerts to keep teammates prepared for recent changes.
• Be flexible for various shifts and mandatory extra time when needed.
• Use authentic writing skills to craft emotional connections with Fans.
• Implement continuous improvement strategies based on data-driven plays.
• Hold the team accountable for performance and quality of work.

Qualifications

• College degree required.
• Strong preference for candidates with knowledge of sports history, teams, and leagues.
• 3+ years of work experience in customer service and/or call center environment preferred.
• 2+ years of previous experience providing customer support via social media preferred.
• Multi-lingual candidates are a plus (preferred Spanish, French, and German).
• Excellent verbal, written, and interpersonal communication skills.
• Good decision-making and critical thinking skills.
• Advanced knowledge of Excel.
• Strong analytical reasoning and problem-solving skills.

Requirements

• Understand social media platforms and their unique uses.
• Demonstrate a team-first mentality.
• Thrive in a fast-paced, team-driven environment.
• Blend seamlessly with the management team.
• Own and drive the team’s performance metrics.
• Lead with a team-first mindset and build collaborative relationships.

Benefits

• Join a team focused on collaboration, support, and continuous development.
• Wide range of health, financial, legal, and development assistance.
• Wellness programs with fitness and weight management partners.
• Paid maternity/paternity leave and infertility treatment.
• Flexible time off to recharge.
• Competitive 401k plan to support your financial future.