Role Description
The client is looking for a creative and proactive Virtual Assistant who can manage and grow the brand’s social media presence while helping maintain a fun, engaging, and consistent online identity. This is intended to be a long-term ongoing role with growth potential into video editing and YouTube content support.
Key Responsibilities
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Social Media Management
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Manage and maintain social media accounts primarily on:
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Instagram
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Facebook
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Google Business/Profile
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Create and schedule consistent weekly content
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Ensure cohesive branding across multiple business locations
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Maintain a consistent posting schedule (minimum 2–3 posts per week per location)
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Content Creation & Editing
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Repurpose existing raw photos and video content into engaging social media posts
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Create:
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Reels
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Short-form videos
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Carousels
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Promotional graphics
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Captioned video content
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Add subtitles/captions to videos for accessibility and engagement
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Edit and enhance raw footage with:
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Text overlays
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Color adjustments
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Music
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Transitions
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Branding elements
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Brand & Creative Support
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Understand and maintain the client’s brand voice:
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Fun
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Cheeky
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Community-focused
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Lifestyle-oriented
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Educational yet approachable
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Contribute creative ideas and suggestions for content improvement
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Stay updated with social media trends while adapting them to the brand’s authentic style
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Assist in creating engaging promotions and campaigns
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Future Growth Responsibilities
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Potential future tasks may include:
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YouTube video editing
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Long-form educational coffee content
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Multi-camera video editing
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Community-building campaigns
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Google Ads support
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Paid social media boosting
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Additional marketing support
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Content Style & Brand Direction
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The client prefers content that:
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Feels authentic and personality-driven
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Highlights community and customer relationships
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Mixes educational authority with humor and relatability
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Reflects Australian hospitality culture and lifestyle
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Focuses on storytelling rather than heavily trend-chasing content
Qualifications
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Social media management experience
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Short-form video editing
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Reel/TikTok-style content creation
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Graphic design for social media
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Caption/subtitle editing
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Strong understanding of Instagram & Facebook best practices
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Ability to follow branding guidelines
Requirements
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Experience in hospitality, food, beverage, café, or lifestyle brands
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Familiarity with coffee culture/content
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Understanding of content strategy and audience engagement
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Knowledge of Google Ads/social media boosting
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Basic copywriting skills
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Trend awareness and creative ideation
Preferred Tools
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CapCut
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Canva
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Meta Business Suite
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Asana (preferred but not required)
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AI-assisted tools (Claude/ChatGPT familiarity is a plus)
Personality & Work Style Preferences
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Creative and proactive
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Fun and easy to work with
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Open to collaboration and feedback
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Self-motivated
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Adaptable and growth-oriented
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Comfortable contributing ideas
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Passionate about storytelling and social media
Workflow & Communication
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Flexible working hours
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Communication can be via:
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Text
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WhatsApp
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Asana
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Email
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Client will provide:
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Raw content
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Photos/videos
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Promotional direction
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Brand guidance
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The VA is expected to help transform raw assets into polished, engaging social content.
Hours & Commitment
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Minimum: 10 hours per week
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Potential for increased hours as the business grows
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Ongoing/long-term role preferred
Important Client Notes / Preferences
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Client highly values consistency in posting
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Wants someone who can “own” the social media process
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Interested in someone proactive with creative suggestions
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Prefers authentic branding over copying trends
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Wants subtitles due to his fast speaking style/accent
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Already has existing raw content library
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Future YouTube plans likely
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Interested in scaling marketing support over time
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Open to hybrid VA with both social media + video editing skills
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Flexible with timezone
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Long-term relationship preferred
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May eventually need broader VA/PA support