[Hiring] Social Media Community Manager & Moderator @Social Element

Role Description

Join Us at Social Element! We are looking for native level Latam Spanish Social Media Community Managers to excite and engage with their audience.

Our mission is to cultivate strong, genuine connections with our brand's audience, creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels, we ensure that every comment and piece of content shared reflects positively and authentically on the brand.

In this exciting opportunity, you will dive into the travel and tourism world. You’ll be an essential part of our team, connecting with the brand's audiences for the Latam Spanish markets.

• Address customer inquiries and comments in a timely, professional manner.
• Engage across multiple platforms like TikTok, Instagram, Facebook.
• Manage and grow an enthusiastic online community.
• Ensure a welcoming and judgement-free zone for consumers.

Qualifications

• Excellent LATAM Spanish language knowledge.
• Advanced English language skills.
• Background experience in engagement, social customer care, and/or community management.
• Social Media knowledge across platforms like Facebook, Twitter, Instagram, etc.
• Confidence with digital technology and various tech tools.
• Cultural knowledge and interest in California.
• Self-motivated and thrives in a remote environment.

Requirements

• Mixed flexibility across weekdays and weekends.
• Availability on essential days: Tuesdays, Thursdays, and Sundays.
• Shifts timing: Moderation at 10AM (UK time) and Community management at 1AM, 6AM & 6PM (UK time).
• Agreement to a criminal background check.
• Provide details for 2 professional referees upon accepting an offer.

Benefits

• Opportunity to work with a leading nonprofit organization.
• Potential for 20 - 25 hours per week.

IT Policy

• Operating system: Windows 11 / MAC OS X version 14 (Sonoma) or higher.
• At least 8GB RAM (16GB recommended).
• Secure home-based broadband Internet connection (minimum speed of 20 Mbps download and 1 Mbps upload).
• 40 GB available HDD (SSD recommended).
• A Webcam and headset.
• Android or iOS device for 2FA.
• Facebook account may be required for certain roles.

The Hiring Process

• Online Assessment.
• Behavioural interview with a Talent Team Member.

How To Apply

Simply upload your resume and a cover letter (or a link to your cover letter video if you prefer). Make sure to include the following details in your cover letter/video:

• Details of your personal/professional experience in relation to this work.
• Why you are interested in being part of our team at Social Element.

We are excited to receive your application!