[Hiring] Social Media Community Manager @TaskUs

Role Description

In this role, you will spend your day "in the trenches" of the client's platform, using advanced social listening tools to identify emerging trends, technical friction, and brand sentiment before they hit the mainstream. You’ll be tasked with:

• De-escalating high-stakes threads.
• Translating user input into actionable product insights.
• Ensuring that every user feels heard, valued, and supported.

Qualifications

• 1-2 years in Social Media Management or Social Listening/Analytics.
• Expert at navigating major social media platforms (Facebook, Instagram, Threads, X, TikTok, LinkedIn, Reddit, etc.) and know how to find information quickly on each one.
• Bachelor’s degree in Marketing, Communications, Journalism, or a related field is preferred.

Requirements

• Hands-on experience with social listening tools (e.g., Brandwatch, Meltwater, Sprinklr, or Sprout Social) and native platform analytics.
• Comfortable working a night shift or a flexible schedule to ensure our brand is protected across different time zones.
• Proven ability to remain calm under pressure and handle sensitive, high-stakes communication with discretion.
• Strong ability to translate "online noise" and sentiments into structured data, decks, and reports that provide clear insights to leadership.
• Exceptional written English skills with the ability to pivot between a professional corporate tone and a creative, engaging "brand voice."
• A deep understanding of internet subcultures, memes, and the nuances of employee sentiment in the BPO/Tech space.

Benefits

• Competitive industry salaries.
• Comprehensive benefits packages.
• Supportive People First culture.
• Opportunities for internal mobility and professional growth.

Company Description

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including:

• Social media
• E-commerce
• Gaming
• Streaming media
• Food delivery
• Ride-sharing
• HiTech
• FinTech
• HealthTech

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.