[Hiring] Social Media Analyst @TaskUs

Role Description

We are looking for a Social Media Manager with the following responsibilities:

• 1-2 years in Social Media Management or Social Listening/Analytics.
• Expert at navigating major social media platforms (Facebook, Instagram, Threads, X, TikTok, LinkedIn, Reddit, etc.) and know how to find information quickly on each one.
• Hands-on experience with social listening tools (e.g., Brandwatch, Meltwater, Sprinklr, or Sprout Social) and native platform analytics.
• Comfortable working a night shift or a flexible schedule to ensure our brand is protected across different time zones.
• Proven ability to remain calm under pressure and handle sensitive, high-stakes communication with discretion.
• Strong ability to translate "online noise" and sentiments into structured data, decks, and reports that provide clear insights to leadership.
• Exceptional written English skills with the ability to pivot between a professional corporate tone and a creative, engaging "brand voice."
• A deep understanding of internet subcultures, memes, and the nuances of employee sentiment in the BPO/Tech space.

Qualifications

• Bachelor’s degree in Marketing, Communications, Journalism, or a related field is preferred.

Requirements

• 1-2 years in Social Media Management or Social Listening/Analytics.
• Expert at navigating major social media platforms.
• Hands-on experience with social listening tools.
• Comfortable working a night shift or flexible schedule.
• Proven ability to handle sensitive communication.
• Strong analytical skills.
• Exceptional written English skills.
• Deep understanding of internet subcultures.

Benefits

• Competitive industry salaries.
• Comprehensive benefits packages.
• Supportive People First culture.
• Inclusive environment and positive community impact.
• Opportunities for internal mobility and professional growth.