[Hiring] Social Intelligence Manager @Social Element

Role Description

You’ll join us as Social Intelligence Manager, reporting into the Associate Director, Social Intelligence. This role will be a key part of our team, working on a selection of global and national brands.

• Manage the reporting programmes of clients, being responsible for their strategic monthly and quarterly reporting.
• Act as a trusted partner to clients, knowing their business objectives and reporting against these.
• Work across a variety of insights project types, from standard social listening projects to trends and audience work streams.
• Support the Client Services Team in identifying opportunities for upselling.
• Stay up to date with platform and social listening vendor changes.

Responsibilities

• Deliver insights projects end-to-end from research design, analysis and visualisation to delivery.
• Deliver projects on time and to a high standard, working in collaboration with more senior members of the team.
• Contribute to proposals and scopes in collaboration with the head of insights and client services teams.
• Develop skills as a researcher, learning new techniques and technologies, including survey data, web analytics and desk research.
• Contribute to a culture of learning and development within the team.
• Build relationships with key stakeholders both within and outside of the Insights Team.
• Work with the Head of Insights to promote the team, internally and externally, contributing to and leading on PR activity.

Qualifications

• 4+ years experience working in an insights role.
• Experience could be from brand-side, agency or publisher; working in PR, creative, social or elsewhere.
• Experience working for multi-market clients.
• Strong technical experience in social listening tools such as Talkwalker, Hootsuite or Sprinklr; experience with Global Web Index or similar is a bonus.
• Fantastic attention to detail, organisational and time management skills.
• Honed storytelling skills and comfortable in presenting work.
• A curious, proactive approach with a can-do attitude.
• A team-oriented professional, with the ability to work independently and self-motivated.
• Competent in using Microsoft/Google Suite, with a focus on PowerPoint and Excel.
• Bonus: Experience of working on automotive, financial services, retail or travel.

Benefits

• 100% remote role from the United States with occasional travel.
• Maternity Cover - Full time, temporary contract (6 months with possible extension).

The Hiring Process

• Culture + Connect Interview - with one of the talent team.
• Skills + Experience Interview - with a leader from the Social Intelligence team.
• Assignment Phase Interview - with both Social Intelligence leaders and a Senior Social Intelligence Manager.

Social Element Values

• Bring the joy: Our people radiate energy, creating an uplifting atmosphere.
• Trusted Pioneers: Trailblazers driven by curiosity, leading with best-in-class solutions.
• Everyone’s welcome: An inclusive and respectful environment where communication is jargon-free.
• We’ve got you: A professional, reliable team that solves problems brilliantly.
• Genuine humans: Compassionate, honest, and unapologetically real.

Our Diversity, Equality & Inclusion Commitment

• We welcome applications from diverse and under-represented groups regardless of their background.
• We encourage candidates to apply even if they don’t fulfill all the requirements.
• We value divergent thinkers who bring various experiences and viewpoints.
• We invite applicants to identify any additional support needed throughout the recruitment process.

How To Apply

If all this sounds like you, simply upload your CV with a portfolio link and complete the application form. While a cover letter is optional, we welcome any other way for you to share what draws you and motivates you about this role and the agency.

For alternative application formats, please contact us at [email protected].

We are excited to receive your application! ❤️