[Hiring] SEO - BOPM @Pepper Content Global Private Limited

Role Description

Pepper Content is a rapidly growing content marketplace that connects businesses with a curated network of professional content creators. We are seeking a dynamic and results-oriented Business Development Representative to join our high-energy team. At Pepper Content, we value creativity, innovation, and a commitment to delivering top-notch content solutions.

BOPM is responsible for providing project management expertise and support on pre-defined projects. Examples include process-improvement and transformational projects, project management support for client-based scientific service/publication projects.

Responsibilities

• Project Management:
• Should be adept with creating and executing comprehensive social media strategies that align with our brand identity and target audience.
• Content Creation: Curate and schedule engaging content (text, images, and videos) across multiple social media platforms. Knowledge of community management will be a good value add.
• Analytics and Reporting: Track and analyze social media metrics to measure performance and identify areas for improvement.
• Should be updated on the latest social media trends and best practices to optimize brand's presence on different platforms.
• Manage and optimize paid social media campaigns to reach a wider audience and drive conversions.
• Work closely with other internal teams (strategy, design, copy) and freelance network to ensure consistent messaging and brand alignment.
• Collaboration:
• Ability to influence without direct authority.
• Establish and maintain efficient working relations with all internal & external key stakeholders.
• Participate in project movement activities, support team initiatives & objectives.
• Identify and recommend process improvements and initiatives.
• Facilitate resolution of any issues by working closely with cross-functional teams.
• Operational:
• Plan, execute and manage deliveries for enterprises across industries.
• Ensure on/before time delivery of projects that match/exceed set quality standards.
• Plan and monitor capacity utilisation on projects and supply of talent accordingly.
• Expertise in project management and ability to set and integrate new SOPs and training on tools to be used during all steps of managing the projects.
• Mentor, train and lead a team of project managers and supply leads.
• Financial Management:
• Be responsible for ensuring timely & correct invoicing based on agreed milestones & customer preference.
• Maximise PO utilisation by working closely with client partners.
• Monitor and manage scope changes to close the loop with respective client partners.
• Control the project and monitor MIS, Invoicing, consultant costs, cash flow etc.
• Meet all monthly reporting/business metrics/KPI requirements and manage internal processes.
• Client Partnership:
• Build strong client relationships; working closely with new and existing clients to identify their pain points and future needs.
• Meet clients regularly in-person & be a strategic, solution-oriented partner for them via email and phone as well.
• Work with both clients and internal teams to plan and coordinate their projects from inception, driving & owning projects within specified quality, time, and pricing specifications.
• Assist with project planning, including resource forecasting, timelines, and budgeting.
• End to end ownership of client delight and operational efficiency.
• Drive and own PO utilisation and organic growth of existing clients.
• Ability to coordinate and implement successful projects from start to finish.
• Set and implement systems and processes for process improvements & operational efficiency.

Qualifications

• Minimum of 5 years of experience in a client-facing role, with at least 3 years of experience in team management.
• Strong problem-solving skills with a growth mindset and proactive approach.
• Ability to thrive in diverse and remote team environments.
• Proficiency in comprehension, negotiation, and analytical skills.
• Graduate or Postgraduate degree (MBA preferred).
• PMP certification is preferred.
• Proficient in project management tools such as JIRA.
• Previous experience in management and/or leadership roles is advantageous.
• Capable of working independently, seeking guidance only in complex situations.
• Exceptional written and oral communication skills in English.
• Skilled in networking and communication across diverse functions.
• Ability to navigate ambiguity and conflicting priorities with rigour.