[Hiring] Senior Patient Digital Marketing Associate @Privia Health

Role Description

The Senior Digital Marketing Associate will serve a key role in ensuring a cohesive digital experience for our Care Centers by supporting the use of our digital products, especially the websites. This role will be a key partner in helping scale the website support operations to meet the needs of our customers and the evolving Drupal platform. This is a Care Center facing role and engaging with our providers is a key aspect. Additionally, this role will assist with other digital projects as needed.

• Collaborate with key stakeholders - both internal and external to support the infrastructure needed to support our Care Centers’ digital presence
• Provide excellent customer support service and engage with providers to resolve website support cases
• Own the day-to-day operations of the website support queue including working with IT, offshore developers, and other operational partners
• Provide project management and some digital expertise to complex website requests made by customers
• Indirectly manage the contracted partners that work on the support tickets
• Provide reports as needed (weekly, monthly, etc) on support activities and identify areas for improvement
• Create documentation of all the Digital Marketing offerings
• Provide support as needed in other Digital projects including Digital Asset Management (DAM) platform, online scheduling, etc

Qualifications

• BA or BS in Digital Marketing, Management, or related fields
• 3+ years of experience, preferably in website management/support and project management
• Understanding of web UX best practices
• Solid understanding of project management practices and proven experience managing multiple projects/deadlines with clients, and internal stakeholders
• Acquia Drupal experience preferred
• Base level knowledge and experience with HTML and CSS
• Working knowledge of search engine optimization (SEO)
• Excellent presentation and communication skills
• Ability to prioritize and follow through effectively, work independently, organized, detail-oriented, thorough

Requirements

• The salary range for this role is $65,000 to $81,000 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs).
• This role is also eligible for an annual bonus targeted at 15%.
• The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Benefits

• Medical, dental, vision, life, and pet insurance
• 401K
• Paid time off
• Other wellness programs