[Hiring] Senior Market Research Manager @Monzo

Role Description

As Senior Market Research Manager, you’ll build and lead a team of Market Researchers embedded across Monzo. While you scale the team, you’ll be hands-on in delivering the deep customer and market insights that shape our product and growth strategies. You’ll champion robust market research and scale its impact to help us make money work for everyone. While our existing team excels at understanding our current users, you will be the expert on the non-user and the wider market, bridging the gap between where we are today and where we want to grow.

What you’ll be working on

• Impacting strategy
  • Partner with leadership to make sure teams are solving the right customer problems in the right ways based on market understanding.
  • Deepen our understanding of Monzo’s diverse user base to make sure products resonate across different needs and behaviours.
  • Lead competitive analysis and shape value propositions to tailor our brand voice for new global markets.
• Making sure your research team is working on the highest impact opportunities
  • Translating market insights into commercial opportunities.
  • Increase visibility of insights, making sure action is taken as a result across the organisation.
• Doing market research
  • Doing and enabling primary qualitative and quantitative studies to analyse competitors, macro trends, pricing, and brand perception.
  • Use quantitative methods like conjoint analysis, MaxDiff, and segmentation to help us sharpen and prioritise our plans (making use of Qualtrics or partnering with Data when relevant).
  • Test and refine messaging and product positioning to ensure they resonate in market.
  • Effectively partnering with external agencies when needed.
• Leading people
  • Building the future of the Market Research discipline at Monzo.
  • Managing our first team of Market Researchers, supporting 1-3 direct reports.
  • Partnering with our Research Operations team to set the standard for the tools and processes needed for our Market Research discipline.
  • Continually raising the standard of market research.
  • Hiring brilliant, diverse people and ensuring they are onboarded to be quickly effective.

Qualifications

• You’ve enabled product and growth strategy, ideally in a high growth org.
• You're passionate about understanding the market and finding new opportunities to innovate.
• You’ve had experience building or informing go-to-market strategies and driving sustainable growth through strategic thinking.
• You drive projects forward through clear communication and a focus on high-impact outcomes.
• You have market research expertise.
• You’ve used market research methods, including branding, advertising, and growth marketing research in a high growth product or technology organisation.
• You are able to triangulate a range of insights (brand tracking data, user insights etc) into a compelling source of truth that helps others move forward effectively.
• You are comfortable with advanced quantitative analysis techniques, such as conjoint analysis, max-diff scaling, clustering and segmentation.
• You blend qual and quant rigorously and thoughtfully.
• You're comfortable in modern research tech stacks and can independently drive analysis from raw data if needed.
• You lead people to do their best work.
• You have experience coaching non-researchers on how to effectively use market insights.
• You are an empowering manager who balances high autonomy with supportive coaching and kind, clear performance management where needed.

Requirements

• You’ve enabled successful international expansion, you’ve helped scale a high-growth agile tech org, or you’ve worked in B2B as well as B2C.

Benefits

• £100,000-£135,000 ➕ share options.
• We can sponsor your visa.
• This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses and conferences.
• We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
• Plus lots more!