[Hiring] Senior Manager of Communications @Blizzard Entertainment

Role Description

The Senior Manager of Communications owns end‑to‑end regional communications strategy and execution for Blizzard across Latin America and Canada, shaping how players, creators, media, and communities experience and talk about our games throughout the year.

Working on one of the world’s most iconic gaming brands, this role operates with a high degree of autonomy in fast‑moving, high‑ambiguity environments. You lead the day‑to‑day delivery of launch, live‑service momentum, and community communications, translating global strategy into high‑quality, culturally relevant regional execution.

• Own end‑to‑end regional communications strategy and execution across LATAM and Canada, ensuring player‑first, culturally resonant storytelling aligned to global direction and regional business priorities.
• Lead launch and live‑service momentum communications for Blizzard franchises, balancing long‑lead strategic planning with short‑lead opportunities tied to seasons, live ops, in‑game updates, events, and cultural moments.
• Operate with autonomy in high‑ambiguity, fast‑moving environments, exercising sound judgment and adjusting plans as priorities evolve.
• Develop and execute integrated communications campaigns and storytelling platforms that elevate franchise narratives and deepen engagement across diverse markets.
• Shape and approve core messaging and press materials, including press releases, Q&As, talking points, reactive statements, and spokesperson briefs.
• Build and maintain senior‑level relationships with priority enthusiast and mainstream media, key creators, and influential community voices across Latin America and Canada.
• Serve as a strategic cross‑functional partner to marketing, publishing, production, studio leadership, and legal teams to align messaging, timing, and execution.
• Lead and direct PR and creator agencies, setting strategy, priorities, and expectations while ensuring accountability and delivery against goals.
• Plan, allocate, and optimize regional communications budget and investments, including forecasting, spend tracking, and evaluating ROI across programs and markets.
• Drive measurement, insights, and reporting, translating performance data into clear recommendations that inform future strategy and planning.
• Represent regional communications strategy and performance confidently in regional, international, and cross‑functional leadership forums.
• Support travel as needed, including periodic travel to the United States and other regions for planning sessions, team events, and key launch moments.

Qualifications

• 13+ years of experience in communications, PR, or media relations, with demonstrated ownership of regional or multi‑market communications strategy.
• Proven experience supporting entertainment, gaming, technology, or consumer brands, ideally within fan‑driven or community‑led ecosystems.
• Strong understanding of LATAM and Canadian media and creator landscapes, with experience operating across culturally diverse markets.
• Track record of leading launch and live‑service communications in complex, fast‑paced environments.
• Ability to set strategy, prioritize work, and make decisions independently while staying aligned to global direction.
• Excellent written and verbal communication skills, with experience crafting clear, compelling narratives for multiple audiences.
• Experience managing agencies and vendors across multiple markets, including performance evaluation and budget accountability.
• Data‑driven mindset, with experience using insights and reporting to optimize communications impact.
• Strong organizational skills, sound judgment, and comfort managing multiple priorities simultaneously.
• Fluency in English required; Portuguese, Spanish proficiency a strong plus.

Benefits

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance.
• 401(k) with Company match, tuition reimbursement, charitable donation matching.
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave.
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others.
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.