[Hiring] Senior Manager, Marketing Operations @Mission Lane

Role Description

We're looking for a Senior Manager, Marketing Operations to own the systems, processes, and team behind our direct marketing function, reporting to the Chief Marketing Officer.

The impact you’ll make:

• Ensure personalized credit card offers are delivered precisely, every time.
• Document and run business processes, earning trust from teams.
• Tag, name, and make assets findable and reusable.
• Move campaign cycle times in the right direction.
• Provide leadership with visibility to plan and prioritize.
• Clarify what good looks like for the team, upstream and downstream.

In this role, you'll own:

• Business process design and governance across the full direct marketing lifecycle.
• A small, specialized team and relationships with external vendors and internal stakeholders.
• Digital asset management: establishing and enforcing naming conventions and tagging taxonomy.
• QA and audit controls for regulatory scrutiny, including UDAAP review readiness.
• Operational reporting for leadership visibility into campaign status and throughput.
• Identification of automation opportunities and partnership with internal teams.
• Long-term build as the function expands from direct mail into digital.

You'll thrive in this role if:

• You've implemented a documented, working system in organizations.
• You think in handoffs and design for consistency across every step.
• You understand regulatory risks and have built audit controls proactively.
• You spot automation opportunities and know the process must be solid first.
• You've driven change management while respecting previous processes.

Qualifications

• 7+ years of experience in marketing operations or direct marketing campaign management in a regulated environment.
• Experience designing and implementing business processes across complex workflows.
• Direct mail execution experience with the ability to extend disciplines into digital channels.
• Experience managing direct reports and vendor relationships.
• Hands-on experience with digital asset management.
• Ability to identify process automation opportunities and partner cross-functionally.
• QA and audit mindset with documented controls.

Preferred Qualifications

• Background in financial services direct marketing with knowledge of UDAAP and regulatory workflows.
• Experience across multiple direct marketing channels.
• Experience working alongside creative or data BA resources in a production environment.

Compensation

• Annual full-time starting base salary range: $142,000 to $185,000.
• Eligible for additional compensation through annual incentive and equity programs.
• Pay based on work experience, education, certification(s), training, skills, and competencies.
• Comprehensive benefits plan including paid time off, 401(k) match, wellness stipend, health/dental/vision insurance, and more.