[Hiring] Senior Manager, E-Commerce & Retention @SEEQ

Role Description

You know how to turn e-commerce into profitable, recurring growth. Here, you’ll use it to prove demand for the Clear Protein category SEEQ is pioneering.

Protein powder is now a $10B mega category, but it's always looked the same: heavy, chalky, milky shakes. SEEQ is redefining that with Clear Protein, bringing light, juicy flavor and complete protein you'd never know was there. Founded in 2021 by Hannah Perez and Ben Saver, SEEQ has grown from a viral TikTok brand to nearly 5,000 stores on the shelves of Target, Walmart, Sam's Club, and Vitamin Shoppe nationwide. Each day our fully remote team celebrates the joy of moving our own way, always bringing the juice, and feeling good doing it. We're on one of the fastest growth trajectories in active nutrition, and we exist to make progress feel good.

What You Will Do

• Run the P&L for our DTC website.
• Own the subscription base that is the most durable asset in the business.
• Integrate a top-tier collection of agency partners for website, lifecycle marketing, and paid media.
• Serve as SEEQ's internal counterpart to the agency partner who leads our Amazon business.
• Lead the strategy for our TikTok presence powered by creator and advocate seeding.
• Be the primary Shopify admin.
• Defend a contribution margin number in leadership meetings.

Shopify and DTC P&L Ownership:

• Own revenue, spend, and contribution margin for the DTC website and app.
• Build the monthly forecast with Finance and manage to a profitability threshold.
• Own storefront merchandising and the DTC promotional calendar.
• Own DTC launch execution for new items and renovations.
• Partner with Operations and our 3PL on fulfillment cost per unit, shipping offers, and delivery experience.

Subscription Growth and Retention:

• Own active subscribers, net subscription flow, churn, and new-to-cancel ratio.
• Rebuild the subscriber acquisition path.
• Own churn reduction strategies.
• Design and launch renewal milestone rewards and new loyalty and referral programs.

Lifecycle Marketing, Email and SMS:

• Own the monthly lifecycle calendar and agency relationship.
• Own flows architecture and list health and growth across email and SMS.
• Extend lifecycle to support retail awareness.

Site Experience and Paid Media:

• Own the site development/CRO agency relationship.
• Build a landing page program for paid traffic.
• Own day-to-day DTC paid media performance.
• Feed the creative testing pipeline.

Amazon and Channel Governance:

• Serve as the internal counterpart to the agency partner who leads Amazon strategy.
• Align operational inputs and coordinate creative needs with the agency and design team.
• Own reviews generation and maintain synchronized measurement standards.
• Evaluate the role of TikTok Shop.

Agency Integration and Operating Rhythm:

• Own one integrated e-commerce plan.
• Run the weekly and monthly operating cadence.
• Participate in scoping, budgeting, and partner selection.
• Own weekly e-commerce reporting.

Qualifications

• 6-10 years in E-commerce, DTC growth, or retention marketing.
• At least 2 years owning a channel P&L.
• CPG, food, beverage, or supplement experience strongly preferred.
• Hands-on platform fluency: Shopify, subscription platforms, Klaviyo, Postscript, GA, TripleWhale, Okendo, PostPilot, PaperRun, etc.
• A track record of inspiring and coaching agency partners.
• Comfort with a profitability mandate.
• Amazon literacy to steer agency counterpart.
• Exceptional project management rigor.
• Comfort using AI tools to accelerate analysis, reporting, and marketing operations.
• Preferred: experience at a brand that crossed over from e-commerce-led to retail-led.

Benefits

• Title and level for this role is flexible from Manager to Director.
• Base salary for this role is $120,000–$150,000.
• 10% annual bonus target.
• 100% employer paid Platinum tier medical insurance for employee + all dependents.
• 401(k) with employer match up to 4%.
• Fully remote team based in the U.S.
• Unlimited PTO policy.
• 15 annual paid company holidays.
• 4 quarterly company-wide paid days off.
• Monthly stipend for home office and health & wellness reimbursement.