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Senior Manager Customer Engagement @Sobi

[Hiring] Senior Manager Customer Engagement @Sobi

Mar 22, 2025 - Sobi is hiring a remote Senior Manager Customer Engagement. đź’¸ Salary: 133,000-185,000 usd annually. đź“ŤLocation: USA.

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Role Description

The Customer Engagement Sr. Manager, reporting to the Senior Director of Marketing Operations Excellence, plays a vital role in supporting the cross-franchise operational needs of Sobi North America. Key responsibilities include:

  • Overseeing the Sponsorship Approval Process
  • Managing Speaker Bureau Operations
  • Overall Congress management

This role requires strong relationship-building and strategic execution skills to collaborate effectively with cross-functional teams. With a focus on driving operational efficiency and optimization, this position offers a unique opportunity to influence meaningful change across the NA Sobi organization.

Sponsorship Approval Oversight

  • Manage the regional sponsorship process and external engagement process to ensure compliance and efficiency
  • Provide strategic vendor management to maintain system functionality and ensure sponsorships are executed and reconciled effectively
  • Oversee and participate in user training and refresher sessions to support process adherence.

Speaker Bureau Operations

  • Ensure strategic vendor management to align with cross-functional team expectations and operational excellence
  • Lead and launch the annual Speaker Bureau Initiation process, ensuring smooth execution and alignment with organizational goals

Congress Management

  • Project manage top-tier North America Sobi congresses, ensuring seamless execution
  • Provide strategic project management support for lower-tier congresses across various Therapeutic Areas
  • Manage vendor partnerships, ensuring effective coordination with booth/logistics vendors
  • Serve as the primary point of contact for Sobi NA Congress logistics and execution

Strategic Marketing Operations Support

  • Share industry best practices and innovative solutions with stakeholders to drive operational excellence
  • Identify opportunities to enhance efficiency, implement best practices, and optimize processes

Personal Attributes

  • High level of emotional intelligence, as demonstrated in strong relationships with a wide range of internal and external stakeholders
  • Ability to prioritize and multi-task in a fast-paced environment, meet deadlines, and communicate potential conflicts to leadership
  • Works with a sense of urgency, efficiency, and attention to detail
  • Operates with productive and agile decision making
  • Self-starter, with the ability to think creatively and with solid problem-solving skills
  • Experience working collaboratively with cross-functional groups to achieve common goals
  • Demonstrated ability as a well-respected team player
  • Excellent interpersonal skills and has ability to influence stakeholders

Qualifications

  • 5+ years of experience in a pharmaceutical/biotech company, focus in Marketing Operations a plus
  • 5-8 years of experience working with advertising and promotional process
  • 5-8 years of experience in regulated operations environment
  • Congress management experience is strongly preferred
  • Solid project management experience
  • Experience working collaboratively with cross-functional groups to achieve common goals
  • Solid ability to communicate effectively across stakeholders

Requirements

  • The base salary pay range for this role is 133,000-185,000 USD annually. Actual pay for this position will take into account factors such as experience and location.
  • This position is also eligible for a competitive 401k match, short and long-term incentives, medical, dental, vision, STD/LTD and life insurance benefits, in addition to other health and wellness programs and offerings.

Benefits

  • Competitive compensation for your work
  • Generous time off policy
  • Summer Fridays
  • Opportunity to broaden your horizons by attending popular conferences
  • Emphasis on work/life balance
  • Collaborative and team-oriented environment
  • Making a positive impact to help ultra-rare disease patients who are in need of life-saving treatments

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đź“Ť Be aware of the location restriction for this remote position: USA
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Back to Remote jobs  >   Marketing
Senior Manager Customer Engagement @Sobi
Marketing
Salary đź’¸ 133,000-185,000 usd annually
Remote Location
USA
Job Type full-time
Posted Mar 22, 2025
Apply for this position Unlock 53,425 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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