[Hiring] Senior Manager, Community & Reputation @ARB Interactive

Role Description

We're hiring a Sr. Manager, Community & Reputation to own how Modo shows up in the places where our players actually talk about us: Discord, Reddit, Trustpilot, the iOS and Google Play stores, and the wider web. You'll report directly to the Director of Growth Marketing and partner closely with our Earned and Owned Media team, where the day-to-day overlap with social lives.

This role has two halves and both are real:

• Community: Building and moderating Modo's owned communities on Discord and Reddit, pulling players deeper into the Modo ecosystem, and turning the most engaged ones into the audience for tournaments, partnership activations, and product moments.
• Reputation: Owning the strategy and execution of how Modo shows up on reputation and distribution platforms (e.g., Trustpilot, app stores). Not just response, but the full system of how reviews get earned, surfaced, and compounded over time.
• Intelligence: Surfacing what players are saying, what's working, and what isn't, back to Marketing, Product, and leadership.

We're looking for a senior operator who can own both halves of this role end to end. Set the strategy, write the playbooks, and execute the day-to-day across community and reputation, with a strong instinct for when to lean on the rest of the marketing organization to amplify the work.

Qualifications

• 5+ years of community and/or reputation experience, ideally with at least one role at a consumer brand with passionate or vocal users. Gaming, fintech, crypto, sports, or entertainment all translate well.
• A real track record building or scaling a community on Discord, Reddit, or both at meaningful scale. You understand the culture, the etiquette, and the failure modes of each.
• Genuine reputation strategy experience across Trustpilot, app store reviews, or equivalent surfaces. You think about review surfaces as a system to be designed, not just a queue to be answered.
• A senior operator who designs the strategy and ships the work. You're not handing off the day-to-day. You're doing it while also setting the direction.
• Sharp written voice. You can shift between hype, humor, empathetic, and firm depending on what the moment calls for, without losing the brand voice.
• Strong judgment on when to engage, when to escalate, and when to stay quiet.
• Comfort partnering across internal teams without losing the community-first instinct that makes this work.
• An instinct for connecting community engagement to actual outcomes. You don't just want a fun Discord. You want one that drives players into tournaments, events, and product moments.
• A self-starter who can operate without a playbook. You're going to write the playbook.

Requirements

• Experience in social casino, iGaming, sports betting, or other regulated consumer categories.
• Background moderating or growing a Discord server or subreddit at scale.
• Familiarity with community and review tooling (MEE6, Dyno, Reddit native tools, Trustpilot, Sprout, Sprinklr, etc.).
• Existing presence or credibility in adjacent communities like gaming, motorsports, or sports fandom.

Company Description

We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.