[Hiring] Senior HubSpot Technical Consultant @SMX Services and Consulting, Inc.

Role Description

• Serve as the primary administrator and technical subject matter expert for the HubSpot platform, including system architecture, data model, security, permissions, and governance.
• Design, implement, and optimize marketing automation workflows, lead scoring models, lifecycle stages, nurture campaigns, and customer engagement programs.
• Configure and manage HubSpot Service Hub, including ticketing workflows, SLAs, knowledge base, customer surveys, and service automation.
• Configure and maintain HubSpot CRM and Sales Hub, including pipelines, deal stages, custom objects, properties, data mapping, and integrations.
• Partner with Marketing, Distribution, Customer Service, and business stakeholders to translate requirements into scalable HubSpot solutions.
• Establish and maintain data governance standards, including data quality, deduplication, segmentation, and user access controls.
• Develop and maintain dashboards, reports, attribution models, and performance metrics to support business decision-making.
• Evaluate, implement, and support native HubSpot integrations and third-party tools, including APIs, webhooks, forms, chat, CMS, and other business systems.
• Monitor platform performance, troubleshoot issues, and manage HubSpot releases and feature enhancements.
• Create documentation, training materials, and best practices to enable end-user adoption and platform effectiveness.
• Serve as the primary escalation point for advanced HubSpot administration and configuration issues.
• Advise leadership on HubSpot strategy, roadmap, licensing, and platform capabilities.
• Mentor junior team members and promote HubSpot administration best practices.
• Document system architecture, workflows, processes, and configurations to support knowledge transfer and business continuity.
• Collaborate with IT and Security teams to ensure compliance with data privacy, security, and regulatory requirements.
• Participate in Agile/SAFe planning, sprint ceremonies, solution reviews, and design discussions.
• Collaborate effectively with distributed teams across multiple time zones.
• Support testing efforts and ensure adequate system and workflow validation.

Qualifications

• 6+ years of hands-on HubSpot administration and configuration experience.
• HubSpot Inbound Certification required.
• Expert-level expertise with:
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • HubSpot CRM/Sales Hub
  • HubSpot Workflows & Automation
  • HubSpot Reporting & Dashboards
• Strong knowledge of marketing automation, including lead scoring, segmentation, lifecycle management, and nurture campaigns.
• Experience designing CRM data models, sales and service pipelines, and business process automation.
• Familiarity with HubSpot APIs, webhooks, and third-party integrations.
• Strong analytical, troubleshooting, and problem-solving abilities with the ability to translate business requirements into technical solutions.
• Experience working in Agile environments and remote, cross-functional teams.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).
• Excellent written and verbal English communication skills, including the ability to explain technical concepts to non-technical stakeholders.

Preferred Qualifications

• Experience with enterprise-scale HubSpot implementations and migrations.
• Knowledge of data governance, privacy, compliance, and CRM best practices.
• Experience supporting Marketing, Sales, and Customer Service operations within a single HubSpot ecosystem.
• Proven ability to lead platform optimization initiatives and drive user adoption.