[Hiring] Senior Director, Activation Lead @Jazz Pharmaceuticals

Role Description

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Senior Director, Activation Lead helps translate franchise and functional priorities into clear plans and roadmaps for new global capabilities that will be developed and used across Jazz. Reporting to the SVP, Chief Customer Experience Officer, this role aligns cross-functional stakeholders on what matters most, what comes first, and how success will be defined for new capabilities. This role will also oversee Marketing Enablement to define and scale consistent marketing standards (e.g., brand planning, customer journeys), develop practical tools and playbooks to enable effective execution, and ensure voice of marketing is represented in leadership and cross-functional team forums and that best practices and learnings are continuously captured and scaled across teams.

Responsible for leading a team of Activation Leads and Global Marketing Enablement Lead, the Senior Director partners with CX Operations and franchise leaders to ensure user needs inform global capability plans, and to guide a coordinated rollout.

At Jazz, we believe that effective people leadership is essential to our success. Our people managers play a vital role in creating an environment where teams thrive and individuals reach their full potential. Jazz invests in people managers to equip them to drive performance, grow individuals, and create belonging.

Qualifications

• Bachelor’s degree in business, healthcare, technology, or related field.
• 15+ years of experience in marketing, omnichannel or activation within a pharmaceutical organization.
• 6-8 years of experience leading people, including managing and developing high-performing teams and driving accountability across functions.
• Demonstrated experience leading teams that include Directors or equivalent roles, with accountability for team performance, development, and outcomes.
• Strong track record of partnering with commercial, market access, medical and other cross-functional stakeholders and leadership to translate strategy into actionable marketing enablement assets.
• Proven ability to establish and institutionalize marketing standards and frameworks within complex, matrixed organizations.
• Experience operating as part of a leadership team, with demonstrated ability to influence global strategy, drive cross-functional alignment, and contribute to broader organizational leadership.

Requirements

• Broad understanding of CRM, omnichannel engagement, digital enablement platforms, analytics and insights, sufficient to guide teams on effective activation approaches without owning detailed solution design.
• Proven ability to oversee teams translating user needs into activation strategies, ensuring consistency, scalability, and alignment with enterprise standards.
• Experience setting activation frameworks, standards, and success criteria that guide how capabilities are rolled out, embedded, and sustained across organization.
• Strong ability to interpret adoption, utilization, and impact data and use insights to steer activation priorities and course-correct at a portfolio level.
• Experience designing and operationalizing global marketing frameworks and assets to drive consistent execution across brands, markets and customer segments.
• Proven ability to drive adoption of marketing practices at scale through structured governance, communities of practice, and feedback loops to continuously refine approaches.
• Experience guiding teams through multi-function rollouts, including sequencing launches, managing change load, and balancing readiness across franchises and functions.
• Solid working knowledge of capability operating models and agile delivery, with the ability to partner effectively with capability, CX, and technical leaders on activation timing and implications.
• Experience leading and developing a high-performing team, including resource planning, performance management, and talent development to support evolving business needs.

Benefits

• Medical, dental and vision insurance.
• 401k retirement savings plan.
• Flexible paid vacation.
• Discretionary annual cash bonus or incentive compensation (depending on the role).
• Discretionary equity grants in accordance with Jazz’s Long Term Equity Incentive Plan.