[Hiring] Senior CRM Consultant @Massive Rocket

Role Description

As a Senior CRM Consultant at Massive Rocket, you’ll play a key role in delivering high-impact CRM programmes that help clients create meaningful customer experiences across multiple channels. You’ll be responsible for planning, executing, and optimising campaigns across various engagement channels.

• Lead the execution of CRM campaigns and customer engagement initiatives across multiple channels within Braze
• Configure and customise Braze to implement agreed strategies, journeys, and campaign plans
• Build, launch, and optimise targeted campaigns using segmentation, personalisation, and automation capabilities
• Collaborate with CRM Strategists, Project Managers, and clients to ensure alignment between strategy and execution
• Manage and analyse customer data to support campaign performance, optimisation, and audience targeting
• Conduct QA across campaigns, integrations, and supporting documentation to ensure delivery quality and accuracy
• Monitor campaign performance and create reports that provide clear insights and recommendations
• Serve as a trusted client partner, helping translate business requirements into effective CRM solutions
• Stay current with Braze capabilities and industry best practices, applying new approaches to improve client outcomes
• Support continuous improvement initiatives across delivery processes, campaign execution, and platform utilisation

Qualifications

• 5+ years of experience in CRM, Marketing Automation, Lifecycle Marketing, or Customer Engagement roles
• Strong hands-on experience with Braze, Salesforce Marketing Cloud, HubSpot, or similar CRM platforms
• Proven experience executing multi-channel CRM campaigns and customer journeys
• Strong understanding of segmentation, personalisation, lifecycle marketing, and digital marketing principles
• Experience working with customer data, relational databases, and campaign performance reporting
• Excellent attention to detail, including QA of campaigns, integrations, and documentation
• Strong communication and stakeholder management skills gained through client-facing or agency environments
• Ability to work effectively across cross-functional teams in a fast-paced environment
• Proactive, solution-oriented mindset with strong organisational and problem-solving skills

Benefits

• Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else
• A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win
• A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond
• Remote‑First for Life – Work from wherever you feel your best
• Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter
• Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable

Requirements

• Bring Your Own Device – We operate a BYOD policy, so you’ll use your own kit for work
• Right to Work – You’ll need a valid work visa; we’re not able to offer sponsorship at the moment
• ID Checks – We may ask for proof of identity (passport, ID card, or a recent utility bill)
• References – We may request two references, so have names, relationships, and contact details ready
• For Contractors – Proof of incorporation and up‑to‑date insurance is required

Application Process

We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you—we’re growing fast, and new opportunities open up all the time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.