[Hiring] Senior Content & Customer Marketing Manager @Grant Street Group

Role Description

Do you enjoy turning complex products, government operations, and customer outcomes into clear, credible stories? Are you energized by building both the content engine and the customer programs that help a growing organization earn trust? If so, you may be the right fit for Grant Street Group.

Grant Street Group builds software that helps government agencies deliver critical financial and public services. We’re looking for a senior marketer who can turn client expertise and outcomes into a credible market presence and stronger client relationships. This is a hands-on builder role. You’ll set the strategy, build practical processes, and create high-quality work—from interviewing executives, subject-matter experts, and government clients to turning ideas into published content.

What You’ll Do

• Build and manage an editorial roadmap aligned with GSG’s priorities, deciding which stories to tell, for whom, and in what format.
• Research, interview, write, and edit thought leadership, market perspectives, client stories, case studies, reports, emails, web content, campaign assets, executive bylines, webinar narratives, and social content.
• Create a repeatable process for identifying customer outcomes and proof points, then develop a bench of client references, speakers, and advocates for case studies, webinars, events, sales references, and co-marketing.
• Draw out strong points of view from GSG executives and subject-matter experts and turn their expertise into distinctive market-facing content.
• Partner with Client Success and operations leaders on voice-of-client programs, including relationship surveys or NPS; own communications, response capture, analysis, reporting, and insight-sharing.
• Establish lightweight standards for content intake, prioritization, review, approvals, voice, reuse, distribution, and performance measurement.
• Partner with Growth Marketing to distribute content across campaigns, web, email, social, and events, using engagement, conversion, pipeline influence, and customer participation data to improve the program.

Qualifications

• 5-7+ years of experience in B2B content marketing, customer marketing, editorial strategy, or a related discipline, ideally in enterprise software or another complex market.
• A portfolio that demonstrates both original thought leadership and credible customer storytelling—not only campaign copy or social posts.
• An excellent writer, developmental editor, and interviewer who can make technical or operational subjects clear without flattening their substance.
• Experience building a content, advocacy, reference, or customer-engagement program from the ground up.
• Strong customer-facing judgment and ability to work directly with executives, Sales, Product, Client Success, and public-sector clients.
• Ability to create structure when inputs are ambiguous, stakeholders are busy, and approvals require persistence.
• Working knowledge of SEO and emerging answer-engine and AI-search practices, along with sound judgment about using AI to improve research and workflow.
• Ability to manage multiple priorities and external contributors while remaining hands-on in the work.

Requirements

• Bonus: Experience marketing to state or local government audiences or working in GovTech.
• Bonus: Experience with customer reference, advocacy, NPS, client communications, or retention programs.
• Bonus: Familiarity with long, relationship-driven sales cycles and markets where credibility and customer proof matter more than hype.

Benefits

• We reward teamwork, professional excellence, and individual responsibility.
• Using the best collaboration tools available, we offer a technology-rich work environment that supports effective collaboration across remote and on-site settings.
• Some travel required to meet face‑to‑face with clients and colleagues: applicants should be comfortable with up to 10% travel for occasional team gatherings, conferences, company meetings, and select client or project visits.
• Expected Salary Range: $90,000 - $135,000/year

Recruitment Fraud Warning

It has come to our attention that various individuals have been posing as Grant Street Group employees and contacting job seekers to schedule interviews and/or complete pre-interview screening questions. All legitimate Grant Street Group positions require completing an application on our website before an interview. When you are contacted by Grant Street Group, all correspondence will come from an email address ending in “@grantstreet.com”. The hiring process usually takes several weeks and begins with a phone or video interview. Grant Street Group will not ask you to use any platform other than Google Meet or Zoom to conduct an interview. We will not ask you to make payments or to provide your date of birth, social security number, or banking details during the interview process. If you believe you have been a victim of recruiting fraud concerning Grant Street Group, please contact us at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.