[Hiring] Senior Associate, Web Strategy & Operations @Amgen

Role Description

The Amgen Global Content Excellence Team is looking for an experienced Web Project Senior Associate to join our Global Customer Capabilities & Innovation (GCCI) group. The GCCI delivers efficient and consistent quality global marketing assets at scale across multiple channels & markets. As part of the GCCI, the Web Project Sr. Associate provides integrated end-to-end project management to ensure successful delivery of websites and bring thought leadership and drive delivery.

• Collaborate with internal clients to define project scope, objectives and deliverables and develop detailed project plans, including scope, timelines, resources and budgets of website launches and updates.
• Support quarterly prioritization of project requests, award agencies and ensure timely execution of high-quality deliverables.
• Ensure effective communication and collaboration between cross-functional teams including copywriters, designers, developers, SEO team, analytics team, and project- and platform owners.
• Monitor project progress and documentation, and take corrective actions as necessary to keep projects on track, including identifying and managing risks, issues and changes throughout the project lifecycle.
• Perform quality assurance checks and hyper care to ensure deliverables meet industry standards, and ongoing strategic and operational support.
• Act as a single Point of Contact (POC) for managing all projects in GCCI WSO for managing assigned web projects.
• Support pilots, rollouts and adoption of new/enhanced capabilities and features for websites and the management and optimization of the global portfolio of websites.
• Support Global Service Center (GSC) Regional Leads with Project Planning and Forecasting, Release Management and Deployment and Creative Support, MAC Services, Quality Assurance and Testing.
• Submit Integrated System Assessment (ISA) across Amgen's global web platforms, which will significantly contribute to Amgen’s regulatory compliance and operational resilience.
• Develop and report on key performance indicators (KPIs) and metrics that gauge the success of websites, analyzing data to provide actionable insights.
• Provide reporting to GCCI Web Strategy leads on performance KPIs, areas of opportunity to enhance ways of working as part of operational reviews.
• Empower project owners to be cost effective & develop content with a sense of urgency through standardized templates.
• Support project owners through successful website launches and updates, adhering to agile web development process and industry best practices.
• Partner with stakeholders to perform functional testing to ensure quality.
• Collaborate with Digital Technology & Innovation (DTI) team to support quarterly prioritization of projects, clearly identifying business priorities, and scope to determine project requirements.
• Lead retrospectives that incorporate lessons learned from previous projects to instill a culture of continuous improvement.

Qualifications

• Master's degree
• OR Bachelor's degree and 4 years of digital or web project management experience
• OR Associate’s degree and 6 years of digital or web project management experience
• OR High School diploma/GED and 8 years of digital or web project management experience

Requirements

• 5+ years of digital project management in a fast-paced, multi-client environment, incl. end-to-end projects across a website lifecycle.
• Proven expertise in managing complex, cross-country and high impact projects.
• Strong understanding of agile project management principles and methodologies, with a focus on continuous improvement, preferably SAFe.
• Proficiency in web analytics and Search Engine Optimization (SEO), and User Experience (UX) and User Interface (UI) design principles using tools such as Google Analytics, Google Search Console and Figma.
• Experience with writing detailed documentation.
• Experience with JIRA, ServiceNow, Google Analytics, and Confluence.
• Familiarity with technical specifications, and industry standards and best practices including media file sizes/formats, accessibility standards (WCAG), privacy regulations (GDPR, US Consumer laws) is a plus.
• Knowledge of web development technologies, coding languages and industry best practices, such as HTML and CSS is a plus.
• Experience operating in a regulated business environment and adhering to mandatory compliance requirements (preferably pharma) is a plus.
• Experience prompting ChatGPT and other AI chatbot is a plus.
• Experience with Veeva CRM and Salesforce Marketing Cloud (SFMC) is a plus.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans.
• Flexible work models where possible.