[Hiring] Partnerships & Community Manager @Pear VC

Role Description

You’re an extroverted, outgoing marketing generalist building community, ecosystem, and partnerships—whether with brands in our ICP at ExpoWest or Shoppe Object, or with channel partners who provide services for our existing clients. This role is great for a Jack or Jill of all trades who loves the novelty of working on something different week to week. Expect to own our customer referral flywheel, Slack communities, tradeshow prep and set-up, and channel partnerships.

What You’ll Own

• Customer referrals: Own laying the groundwork for a customer referral flywheel that helps us get one new customer through the door for each of our existing customers.
• Build community: Help us connect the dots between our large, active, and sometimes disparate networks so that Endless Commerce and our exec team can stay top of mind.
• Channel partnerships: Help us formalize referral partnerships with folks who support brands in our ICP— and set up a regular communication cadence.
• Customer comms: Work with our Head of Product and future CSM and Sales hires to engage our existing customers to keep them updated on changes and improvements to the product.
• Tradeshow prep: Help us plan for and make the most of events like ExpoWest, Shoptalk, IHA, eTail, and more.
• Manage follow-up for all event attendees, demo participants, and content engagers—determining which bucket they go into next and what content they receive.

Sample Projects You Will Tackle Months 1-3

• Get smart on product fast: Embed yourself in sales calls and product calls to quickly understand the product and get up to speed on valuable partnerships.
• Channel partnerships: Build our partnerships-nurturing functions via email, calls, and content to help us stay top of mind with our channel/referral partners.
• Customer referrals: Help us get this motion off the ground by nurturing and adding value to our clients to generate qualified referrals.

Qualifications

• 3-10 years of lifecycle, community, client services, partnerships, and/or marketing operations experience.
• Love talking to people!
• Knack for remembering names, people, and faces.
• Understand the difference between when to automate and when a human touch is worth the extra effort.
• Highly organized and process-oriented, but also creative in engaging prospects and partners.
• Comfortable with the latest tech and leveraging productivity tools.
• Hands-on approach—building campaigns, writing emails, and managing day-to-day partnerships.
• Ability to work cross-functionally with sales, marketing, and product teams to ensure consistent messaging.

Requirements

• Full-time, remote position.
• Full benefits package including healthcare and 401k.