[Hiring] Online Reputation & Reviews Specialist @People Perfect

Role Description

People Perfect is looking for an Online Reputation & Reviews Specialist for its client, (Training Company). The role will strengthen the client's online reputation across multiple brands and review platforms. It covers:

• Managing genuine customer review invitations
• Maintaining authorised business profiles and accounts
• Ensuring real customer experiences are accurately reflected online, in line with platform policies

This is a detail-focused, remote role in the Marketing & Customer Experience department, working closely with management and wider business functions.

Qualifications

• Excellent written English with exceptional attention to detail
• Experience managing online accounts, email systems and review-management platforms (Google Business Profile and Trustpilot desirable)
• Good working knowledge of Google Workspace or Microsoft 365
• Familiarity with Monday.com or CRM systems is a plus
• Familiarity with AWS EC2 and cloud-based systems, with an understanding of data protection and account security
• Strong administrative and organisational skills, with the ability to handle repetitive tasks accurately
• Experience in online reputation management or customer feedback campaigns is desirable

Requirements

• Identify genuine customers who have recently used the client's services
• Invite them to leave honest reviews
• Monitor reviews on Google, Trustpilot and other platforms
• Keep accurate records of invitations and responses
• Create and maintain authorised company email accounts and business profiles
• Keep account details accurate and consistent
• Keep secure records of access and permissions
• Work confidently with AWS EC2 and remote cloud environments
• Follow cybersecurity and access-control procedures
• Support authorised UK-hosted systems for legitimate business operations
• Check all communications for accuracy
• Ensure feedback is linked to genuine customer experiences
• Flag duplicates or suspicious review activity
• Keep audit-ready records that meet platform requirements
• Produce weekly reports on review invitations, verified reviews and feedback trends
• Track activity across each brand
• Escalate negative feedback to management
• Suggest ways to improve customer satisfaction

Benefits

• Remote work flexibility
• Working Days: Monday to Friday
• Working Hours: UK business hours