[Hiring] Online Reputation Management Consultant @TripleTen

Role Description

• Monitor brand mentions across social media platforms, forums, and online communities (including Reddit, Quora, and regional platforms).
• Consult on reputation management on platforms, including fostering a neutral and positive discussion protocols.
• Respond to negative reviews and comments in a timely and professional manner, de-escalating conflicts and turning detractors into neutral or positive voices.
• Develop and implement ORM strategies to improve overall brand perception in LATAM markets.
• Collaborate with marketing, sales, and support teams to align messaging and address recurring complaints at the root.
• Prepare regular reports on brand sentiment trends, share of voice, and reputation KPIs.

Qualifications

• Experience working with forum-based and community-driven platforms (Reddit, Quora, niche communities) -- understanding of community culture and anonymous audience dynamics.
• Familiarity with social listening tools capable of tracking forum activity (Brandwatch, Brand24 Mention, YouScan, or similar).
• 2+ years of experience in ORM, community management, or a related field.
• Strong understanding of social media platforms and review ecosystems relevant to LATAM (Reddit, Quora, Facebook, local platforms).
• Experience with social listening tools (Brandwatch, Mention, YouScan, or similar).
• Excellent written communication skills in Spanish; English is a plus.
• Ability to work independently, manage own time, and deliver results without daily oversight.
• Analytical mindset with the ability to translate data into actionable insights.
• EdTech or B2C experience is an advantage.

Requirements

• Experience working with forum-based and community-driven platforms (Reddit, Quora, niche communities).
• Familiarity with social listening tools (Brandwatch, Brand24 Mention, YouScan, or similar).
• 2+ years of experience in ORM, community management, or a related field.
• Strong understanding of social media platforms relevant to LATAM.
• Excellent written communication skills in Spanish; English is a plus.
• Ability to work independently and manage time effectively.
• Analytical mindset for actionable insights.

Benefits

• Project-based cooperation with flexible workload.
• Remote, async-friendly format.
• Competitive rate per task / per hour (negotiable based on scope).
• Long-term collaboration potential as we scale ORM efforts in LATAM.