[Hiring] Marketplace Channel Specialist @Essendant

Role Description

Marketplace Channel Specialist

Remote Monday-Friday 8AM-5PM CST

• Serve as a key support member of the Essendant Digital marketplace team, primarily supporting Amazon through SKU listing management, issue resolution, content updates, policy compliance, product reinstatement processes, performance monitoring, reporting, and other day-to-day marketplace activities.
• Improve marketplace product listings by partnering with Content, Merchandising, and Channel teams to enhance product content, images, ASIN mappings, and resolve listing errors or missing requirements.
• Monitor policy violations and listing removal notifications; coordinate with internal teams to gather required documentation and submit appeals for product reinstatement within marketplace platforms.
• Review Voice of the Customer metrics and other marketplace performance dashboards to identify product, content, or customer experience issues and communicate findings to Channel, Merchandising, and Customer Care teams.
• Monitor seller feedback, customer reviews, and return-related feedback across marketplace channels; partner with Customer Care and other stakeholders to identify improvement opportunities and address recurring concerns.
• Monitor pricing alerts and discrepancies, escalating issues and communicating findings to Channel Leaders and other key stakeholders as appropriate.
• Assist in tracking Seller Fulfilled Prime performance metrics and support efforts to maintain program eligibility and badge status.
• Prepare and maintain reports, records, and documentation to support marketplace operations and performance analysis.
• Perform additional administrative, operational, and project-related tasks as assigned.
• Demonstrate Essendant’s Core Values and Guiding Actions in all interactions and responsibilities.

Qualifications

• Basic to Intermediate proficiency in Microsoft Excel, including the ability to work with spreadsheets, formulas, and data analysis. Experience with Pivot Tables, VLOOKUPs, and similar functions is preferred. Training on internal reporting tools and processes will be provided.
• Strong attention to detail with excellent organizational, time management, and prioritization skills.
• Strong analytical and problem-solving abilities, with the capacity to identify issues, evaluate solutions, and take appropriate action.
• Excellent written and verbal communication skills, including proactive follow-up and timely communication with internal and external stakeholders.
• Basic understanding of eCommerce operations, including experience in Sales, Pricing, Customer Care, or a related business function.
• Basic knowledge of online marketplaces and marketplace platforms (Amazon, Walmart, etc.) or a general understanding of marketplace eCommerce business models preferred.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and meeting deadlines.
• Self-motivated and collaborative team player with a willingness to learn and develop marketplace and analytical expertise.

Requirements

• Minimum 1-2 years of relevant eCommerce (online) experience either in Sales, Customer Care, Content, Merchandising or Pricing.
• Marketplace Industry experience a plus.

Benefits

• Health benefits (Medical, Dental, Vision)
• 401k with matching
• Company Holidays
• Overtime Pay for hourly employees
• Paid Vacation, Floating Holidays, and Sick Time
• Maternity and Parental leave benefits
• Employee discount
• Tuition Reimbursement
• Employee Assistance Program