[Hiring] Marketing Representative, Pre Arrival @Hilton Grand Vacations

Role Description

As a Marketing Representative Pre‑Arrival Calling Agent with Hilton Grand Vacations, you’ll be the friendly voice that sets the tone for an amazing stay! You’ll deliver outstanding guest service while proactively connecting with Owners and guests before they arrive to book qualified resort preview/timeshare tour appointments. In this role, you’ll blend outbound outreach with concierge-style vacation planning—recommending local tours and activities, promoting approved events, and creating a seamless, brand-forward pre‑arrival experience. Can you turn a quick call into genuine excitement for a guest’s upcoming trip? If you love building rapport and making every interaction feel personal, you’ll thrive here!

Qualifications

• Strong communication skills
• Ability to build rapport with guests
• Experience in customer service or sales preferred

Requirements

• Proactive outreach to Owners and guests
• Booking qualified resort preview/timeshare tour appointments
• Recommending local tours and activities
• Promoting approved events

Benefits

• $17.00 per hour, plus commission and bonuses governed by a compensation plan
• Targeted annual earnings of $100,000, with top performers earning more based on individual results
• $2,500 incentive guarantee per month for up to 6 months
• Medical, dental, and vision coverage from Day One
• Paid time off, vacation, sick time, and paid parental leave
• 401(k) with company match, life insurance, and company stock purchase program
• Tuition reimbursement for job-related degrees and certifications
• Team Member travel discounts and resort benefits