[Hiring] Marketing Agency Operations & Administration Manager @Compound Growth Marketing

Role Description

The Operations Manager is responsible for overseeing day-to-day financial operations, hiring and onboarding processes, HR administration, IT coordination, and general operational support. This role ensures that internal systems, vendors, contractors, and employees are supported efficiently and that operational processes run smoothly across the organization. The Operations Manager reports directly to the Managing Director, Head of Account Services and supports them as needed.

Core Responsibilities

• Finance & Payroll
  • Manage and execute payroll, including reimbursable expenses, reporting, and post-payroll processes
  • Administer contractor payments, including setup, invoicing, billing, and 1099 processing
  • Oversee 401(k) administration, including execution and required reporting
  • Prepare and distribute payroll and finance reports within established timelines
  • Coordinate internal fund transfers related to client revenue recognition
  • Communicate finance-related processes to employees and contractors
• Accounts Payable (AP)
  • Manage approval workflows for bills and expenses
  • Monitor cash balances to ensure timely payment of expenses
  • Process vendor, contractor, and freelancer payments, including international payments
  • Troubleshoot vendor billing issues and respond to payment inquiries
• Accounts Receivable (AR)
  • Monitor accounts receivable reports
  • Manage client collections and follow up on outstanding invoices
  • Communicate with clients to resolve billing and payment issues
• Hiring & Recruiting Operations
  • Own and manage hiring requests and job setup processes
  • Post job descriptions and manage listings in the applicant tracking system
  • Set up and administer role assessments
  • Conduct initial phone screens using hiring manager–provided criteria
  • Document interview feedback and manage candidate records
  • Coordinate and schedule interview rounds
  • Draft offer letters and manage approval and signature processes
• Employee Onboarding
  • Coordinate equipment provisioning and systems access with IT partners
  • Distribute onboarding materials and guides
  • Support first-day onboarding, including systems and administrative setup
• IT & Systems Support
  • Serve as the internal point of contact for IT and cybersecurity partners
  • Troubleshoot systems, account access, and technology issues
  • Coordinate IT trainings and security communications
  • Manage user access across platforms and systems
• HR & Benefits Administration
  • Administer HR policies, benefits, and employee records through the HR platform
  • Respond to employee questions related to benefits, policies, and HR processes
  • Support compliance with internal HR guidelines and documentation
• Employee Offboarding
  • Prepare and manage employee separation documentation
  • Coordinate system access removal with IT partners
  • Ensure return of company equipment and completion of required paperwork
• General Operations & Administrative Support
  • Monitor time tracking compliance and follow up as needed
  • Coordinate onboarding and setup for new vendors and contractors
  • Draft, update, and manage contractor agreements
  • Track software contracts, licenses, and renewal dates
  • Support the Head of Operations with ad hoc operational requests
  • Distribute NDAs to vendors and external partners as required
  • Assemble monthly utilization, client profitability and team profitability reports for leadership

Qualifications

• 1+ years experience in this role or a similar role
• Experience managing payroll, contractor payments, and financial operations
• Familiarity with HR systems like TriNet or similar platforms, benefits administration, and hiring tools
• Experience with Quickbooks Online
• Strong organizational skills with the ability to manage multiple workflows simultaneously
• Experience coordinating with external vendors, contractors, and service providers
• Comfort handling sensitive financial and employee data with discretion
• Strong written and verbal communication skills

Core Competencies

• High attention to detail and follow-through
• Process-oriented with the ability to improve operational efficiency
• Proactive problem solver with strong ownership mindset
• Ability to work cross-functionally with finance, leadership, and external partners

Benefits

• Salary range: $50,000-60,000
• Fully remote work environment
• Flexible work schedules
• Home office / work-from-home stipend