[Hiring] Market Research Analyst, Competitive Intelligence @Contec Americas Inc.

Role Description

This role is the intelligence engine for Contec's commercial organization. You will own the competitive landscape, tracking what competitors are doing, how the market is shifting, and where the opportunities are before the rest of the team sees them. Your work directly shapes how we pursue new business, defend existing accounts, and enter new verticals.

The primary focus is on the BTO business, where competitive intelligence has direct revenue impact. Understanding which competitors are winning platform deals, what their pricing and service models look like, and where they're vulnerable is what gives our AE team an edge in the field.

This is not a passive reporting role. You'll be embedded with the sales team, arming account executives with account-level competitive profiles, supporting the surgical robotics market entry initiative, and providing real-time intelligence that changes how deals are pursued.

Qualifications

• Minimum 3 years of professional experience in market research, competitive analysis, business intelligence, or a related analytical role.
• B2B technology experience strongly preferred: engineering services, industrial computing, embedded systems, contract manufacturing/integration, or medtech.
• Demonstrated proficiency with AI research tools (Claude, ChatGPT, Perplexity, or similar).
• Strong analytical skills with the ability to synthesize complex information from multiple sources into concise, actionable intelligence.
• Advanced Excel/spreadsheet skills for data analysis, modeling, and reporting.
• Experience with CRM/ERP systems; NetSuite experience is a plus.
• Familiarity with competitive intelligence platforms, data visualization tools, and dashboard creation.
• Understanding of supply chain dynamics, component markets, and trade policy is a significant advantage.

Requirements

• 100% English proficiency (written and verbal), C1/C2 level required.
• Excellent written communication skills for reports, presentations, and executive-level briefings.
• Ability to present complex competitive data in clear, concise formats that drive decisions, not just inform.
• Strong attention to detail and accuracy.

Benefits

• Direct influence on how Contec wins deals and enters new markets.
• AI-forward culture that values speed and innovation.
• Visibility across the entire commercial operation with a direct line to the EVP of Sales & Marketing.
• Daifuku Group backing with global reach and financial stability.
• EOS-driven culture with clear accountability, quarterly Rocks, and measurable outcomes.

Key Responsibilities

• Track and analyze competitor activities in the engineering services, contract integration, and electromechanical assembly space.
• Build and maintain competitive profiles for key competitors targeting the same OEM accounts.
• Develop account-level competitive intelligence packages for the AE team's top 20 accounts.
• Support the surgical robotics market entry initiative with competitive landscape analysis.
• Monitor competitor approaches to supply chain resilience and component allocation.
• Analyze competitive win/loss data in partnership with sales.
• Track competitor product launches, roadmaps, and technical specifications.
• Monitor pricing strategies across competitor product lines.
• Identify market gaps and product opportunities.
• Track industry trends, emerging technologies, and regulatory shifts.
• Deliver a weekly competitive intelligence report every Monday.
• Produce a monthly comprehensive competitive briefing.
• Maintain and update competitive intelligence records in NetSuite.
• Use AI tools as the primary engine for competitive research.
• Continuously identify and adopt new AI-powered research methodologies.

Core Competencies

• Customer Focus: Understands what customers value about Contec and acts on their behalf.
• Bias for Action: Moves quickly and doesn't wait for permission to solve problems.
• Drive for Results: Owns outcomes, not just activities.
• Clear Communication: Communicates directly and keeps people informed.
• Project Discipline: Manages work with scope, timeline, and deliverables.
• Commercial Innovation: Finds better ways to do things without being asked.

Key Performance Indicators

• Weekly CI Report: Delivered every Monday by 10 AM ET.
• Monthly Briefing: Comprehensive competitive analysis presentation delivered by the 5th of each month.
• Intelligence Adoption: At least 2 intelligence-driven actions adopted by sales or product teams per month.
• Account-Level Intel: Maintain competitive profiles for top 20 BTO accounts.
• Dashboard Accuracy: NetSuite competitive intelligence fields current within 30 days.
• Market Entry Research: Deliver one new vertical or market entry analysis per quarter.
• AI Tool Proficiency: Demonstrate measurable productivity gains from AI research tools within first 90 days.

Work Environment

This is a remote position based in Colombia. Overlap with U.S. Eastern Time standard business hours (8 AM to 5 PM ET) is required.

Onboarding and Training

All new hires complete Contec's standard onboarding program, including quality management system training relevant to ISO 9001 and ISO 13485 requirements.

Equal Employment Opportunity

Contec Americas Inc. is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.