[Hiring] Manager, Vaccines HCP Engagement @GSK

Role Description

The Manager, Vaccines HCP Engagement will support the operational needs of the VBU commercial team and our marketers, focusing on the execution and management of congresses and speaker programs. The role requires strong organizational, project management, and leadership skills to ensure seamless operations and strategic collaboration across multiple teams including HQ and field functions.

Key activities:

• Speaker Programs Operational Leadership:
  • Lead the end-to-end operational execution of speaker programs—from planning, speaker nomination, eligibility verification, and approvals through delivery, reconciliation, documentation, and close-out.
  • Manage speaker program budgets, spend tracking, and financial controls.
  • Oversee speaker contracting, onboarding, training, and utilization in partnership with marketing, HCP engagement, legal, and compliance.
  • Establish and monitor key performance and compliance indicators.
  • Develop and maintain approved standard operating procedures, controls, timelines, and tools.
• Strategic Collaboration and Compliance:
  • Partner proactively with Vaccines brand marketers, sales leadership, medical affairs, legal, privacy, and compliance.
  • Ensure all speaker programs and congress activities comply with company policies and procedures.
  • Serve as the operational point of contact for cross-functional teams.
  • Provide operational and compliance insights and recommendations.
• Congress Operations Leadership:
  • Lead compliant operational planning and execution for national and regional medical congresses.
  • Develop and manage the annual congress calendar, budgets, timelines, and required review and approval milestones.
  • Coordinate registrations, housing, shipping, booth design and build, on-site logistics, and HCP interactions.
  • Ensure congress activities are executed on time, on budget, and in accordance with guidelines.
  • Conduct documented post-congress evaluations.
• Field and Vendor Management:
  • Act as the primary liaison between the field sales organization and operations teams.
  • Manage relationships with external vendors and agencies.
  • Oversee vendor scopes of work, contracts, purchase orders, invoicing, and performance against service-level agreements.
• Training and Development:
  • Develop, deliver, and document role-based training for various stakeholders.
  • Foster a culture of integrity, accountability, and continuous learning.
• Risk Mitigation and Issue Management:
  • Proactively identify, assess, document, and monitor operational, compliance, privacy, financial, and logistical risks.
  • Serve as the escalation point for program and congress issues.
  • Monitor, document, and investigate program exceptions.
  • Support audits, monitoring, transparency reporting, and regulatory inquiries.

Qualifications

• Bachelor's degree
• 7-8 years of experience in marketing, operations, event management, budget management, sales, and project management.
• Experience working with KOLs/external experts and managing speaker programs and congress operations.
• People management experience, including hiring, coaching, developing, and leading teams.

Requirements

• 10 years of experience in the pharmaceutical or healthcare industry.
• Exceptional problem-solving abilities and strategic thinking.
• Strong organizational and project management skills.
• Excellent communication and presentation skills.
• Ability to build and maintain relationships with stakeholders.
• Proficiency in using various operational tools and systems.

Benefits

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Company Description

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade.

• We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases.
• Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how we deliver for patients, shareholders and our people.