[Hiring] Manager, Online Merchandising @Shiseido

Role Description

The Manager, Online Merchandising leads the ecommerce merchandising function across the Shiseido Group's prestige brand portfolio, managing a team of eMerchandisers while ensuring a best-in-class customer experience. This role is responsible for eMerchandising operations, front-end site content execution, and supporting digital product and ecommerce initiatives across brands.

What You Will Do

• Goals:
  • 80% dedicated to leading the merchandising function, ensuring operational excellence, flawless execution, and continuous optimization of the online customer experience.
  • Lead, coach, and develop a team of eMerchandisers, ensuring flawless execution of merchandising strategies and adherence to calendar deadlines while maintaining a best-in-class customer experience across catalog, navigation, on-site search, content, and promotions.
  • Serve as the merchandising subject matter expert and escalation point for complex merchandising configurations, troubleshooting, QA validation, and issue resolution.
  • Support and oversee all site merchandising, content, and promotion updates utilizing the Salesforce Commerce Cloud (SFCC) platform.
  • Project manage front-end content, coordinate development activities, and support QA efforts to ensure successful delivery of site updates and optimizations.
  • Ensure flawless execution of promotions through proper setup, testing, validation, and deployment.
  • Maximize utilization of all merchandising and optimization tools within SFCC Business Manager (sorting rules, search functionality, A/B testing, analytics capabilities…).
  • Identify and implement best practices to improve merchandising operations, execution quality, governance, and speed-to-market. Maintain and continuously enhance merchandising documentation and knowledge bases within Confluence.
  • Manage merchandising team operations, including resource allocation, workflows, workload prioritization, process improvement, delivery tracking, and capacity planning.
  • Manage subscription program operations, including execution, vendor management, reporting, analysis, and optimization recommendations in partnership with cross-functional teams.
  • Manage relationships with other merchandising-related vendors. Lead business reviews, identify optimization opportunities, and ensure alignment with business objectives.
  • Partner with Analytics teams to ensure proper tracking, tagging and KPI reporting.
  • Report on eMerchandising KPIs and propose optimizations. Templatize reporting and communications for more efficiency in data collection and delivery. Partner with Analytics to create new Dashboards or update existing ones.
  • Collaborate closely with Ecommerce, Digital Marketing, CRM, ADX, and IT teams to ensure alignment between merchandising strategies, campaigns, promotions, and customer experience initiatives.
• 20% dedicated to digital projects and site enhancements.
  • Partner with Digital Product Management and IT teams to define business requirements, evaluate solutions, and support the delivery of site enhancements related to merchandising.
  • Lead transversal tickets and eMerchandising initiatives within each IT release cycle managing priorities, requirements, configurations, QA, team bandwidth and delivery to ensure successful implementation of enhancements, bug fixes, and optimization opportunities.
  • Lead merchandising workstream for IT projects from requirements gathering through development, configuration, testing, and deployment, serving as the merchandising lead for UAT by developing detailed test scenarios and use cases, coordinating brand testing, validating configurations, managing defect resolution, and ensuring final business sign-off.
  • Conduct post-launch analysis to measure performance and identify optimization opportunities.
  • Partner closely with Product Management on experimentation and A/B testing initiatives to ensure proper implementation.

Qualifications

• 7+ years’ experience in Ecommerce with an in-depth understanding of online merchandising, site optimization, web analytics, and the delivery of ecommerce enhancements through cross-functional IT projects and release cycles.
• Deep, hands-on experience with ecommerce platforms and tools, preferably Salesforce Commerce Cloud (SFCC), including merchandising configurations, promotions, catalog management, search, content publishing, troubleshooting, and QA validation.
• Proven experience leading and developing eCommerce merchandising teams.
• Strong experience translating business requirements into functional specifications and partnering with Product, IT, and Development teams to deliver digital initiatives.
• Hands-on experience with QA, UAT, troubleshooting, and ecommerce project delivery.
• Exposure to AI-powered ecommerce tools and capabilities.
• Experience managing third-party development and technology vendors.
• Analytical and data-driven.
• Effective time-management and project management skills.
• Ability to prioritize responsibilities in line with business objectives.
• Strong organization skills.
• Ability to create and maintain timelines; work and execute within deadlines.
• Ability to understand site analytics data, build reports, and summarize in a meaningful way for the goals of the business.
• Excellent attention to detail and quality assurance capabilities.
• Team-player with excellent relationship-building skills.
• Strong knowledge of Word, Excel, and PowerPoint.
• Understanding the beauty market is a plus.

Benefits

• Medical, Dental, & Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Paid Volunteer Days
• Paid Company Holidays
• Paid Parental Leave
• 401K with 6% Company Match
• Talent Development & Learning Programs
• Internal & International Mobility
• Product Discounts & Annual Gratis
• Employee Led Affinity Groups
• Tuition Reimbursement