[Hiring] Manager, National Communications Strategy & Planning @Molina Healthcare

Role Description

Leads and manages team responsible for the development and execution of strategic communication plans across the Molina enterprise. Ensures alignment of communication strategies with organizational goals, regulatory requirements, and member engagement priorities. Collaborates cross-functionally to develop data-driven communications plans, optimize resource allocation, and enhance the impact of communication efforts across the Medicaid, Medicare, and commercial lines of business.

• In collaboration with senior leadership, supports communications strategy development in alignment with enterprise brand and business goals.
• Supports the development of comprehensive communication strategies that align with organizational objectives including member engagement and retention, provider relations and regulatory compliance.
• Contributes to communications strategic planning processes, including annual communication plans, campaign roadmaps, and performance forecasting.
• Leads and manages communications materials development teams; ensures performance is aligned with organizational goals and high-quality outputs are delivered.
• Builds strong partnerships with executive stakeholders across the organization, and ensures communication initiatives support cross-functional goals.
• Ensures all communication strategies comply with state and federal regulations.
• Utilizes competitive analysis, and member insights to inform strategic decisions.
• Leads data-driven decision-making by partnering with analytics teams to define key performance indicators (KPIs), manage performance tracking, measure campaign success, and apply insights to refine strategies and improve future initiatives.
• Champions innovation and continuous improvement in communication strategy and planning processes.
• Hires, trains, manages and evaluates team member performance - provides coaching, development, and recognition; ensures ongoing appropriate staff training, holds regular team meetings, and drives communication and collaboration.
• Inspires and guides a high-performing team by setting direction, mentoring staff, and fostering a culture of creativity, accountability, and operational excellence.

Qualifications

• At least 7 years of progressive communications/marketing experience, including health care/managed care experience, or equivalent combination of relevant education and experience.
• At least 1 year of management/leadership experience.
• Ability and experience leading communications/marketing strategy and strategic planning initiatives.
• Strong understanding of Centers for Medicare and Medicaid Services (CMS) regulations, Medicaid/Medicare communications, and member engagement strategies.
• Experience with communication analytics platforms and strategic planning tools.
• Strong analytical and strategic thinking skills.
• Strong organizational skills and attention to detail.
• Project management experience/experience managing complex projects in a regulated environment.
• Ability to work cross-functionally with internal/external stakeholders in a highly matrixed organization.
• Strong verbal and written communication skills.
• Microsoft Office suite and applicable software programs proficiency.

Preferred Qualifications

• Project Management Professional (PMP) or Agile certification.
• Proficiency in marketing technology platforms/tools (e.g. Salesforce Health Cloud, Adobe Experience Manager, Tableau).
• Experience with multicultural and multilingual communications.
• Familiarity with National Committee for Quality Assurance (NCQA) standards and health literacy best practices.
• Bilingual capabilities (Spanish, Mandarin, etc.).

Benefits

• Molina Healthcare offers a competitive benefits and compensation package.

Company Description

Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.