[Hiring] Manager, Marketing Campaign Operations @Smartsheet

Role Description

We're looking for a Manager, Marketing Campaign Operations to lead a globally distributed team of Marketing Automation Specialists responsible for executing the high-volume campaign work that drives our marketing engine.

You'll own the systems, standards, and team rhythms that make consistent, high-quality production possible across time zones, and you'll be accountable for the output. This is a player coach role where you'll also carry your own IC workload, owning select high-impact projects and initiatives end-to-end.

This is an execution-first role that requires:

• Deep marketing operations expertise
• Serious process discipline
• Proven experience leading remote teams to deliver at volume without sacrificing quality

If you thrive on bringing order to complexity and still want to stay close to the craft, this role is for you.

This role is based in the US and reports to the Director of Marketing Campaign Operations.

Qualifications

• 8+ years of experience in marketing operations or marketing automation in a B2B SaaS environment, including 2+ years managing or leading a team
• Expert-level Marketo knowledge across program architecture, smart lists, lead scoring, tokens, and campaign execution best practices; Marketo Certified Expert (MCE) strongly preferred
• Solid working knowledge of Salesforce CRM, including campaign management, lead lifecycle, and reporting
• A track record of building operational infrastructure that enables teams to deliver high-quality work at sustained volume
• Exceptional attention to detail; you catch errors before they ship and build systems that catch them before they reach you
• Familiarity with Zoom Events, Salesloft, or comparable marketing tools
• Direct, clear communication style with the confidence to push back, escalate, and hold the line on quality and process
• Working knowledge of HTML/CSS, with the ability to troubleshoot and edit email and landing page code as needed

Requirements

• Lead and manage a globally distributed team of Marketing Automation Specialists
• Set clear, measurable expectations for performance, quality, and delivery
• Build structured onboarding and role-specific training
• Own the operating model for the COE: intake processes, prioritization logic, SLAs, handoff protocols, and escalation paths
• Assign work to the team via our PMO system
• Build and enforce QA checkpoints and review standards for all campaign deliverables
• Define, track, and report on COE performance metrics
• Independently own, drive and execute select marketing operations projects
• Serve as the primary operational interface between the COE and US-based campaign managers
• Lead, develop, and grow a team of marketing professionals

Benefits

• Employer subsidized medical/vision and dental coverage for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)