[Hiring] Manager, Driver Network Communications @goPuff

Role Description

The Manager of Driver Network Communications will join as a key member of our delivery operations team to take full ownership of all driver facing communications. Drivers are a crucial piece of go puff’s story and play an extremely valuable role as our key connection point to the end customer. Together we will build a strong driver brand and comms team that can support gopuff’s rapid driver expansion as the industry leader in instant everyday needs.

• Report to the Senior Manager of delivery partner support.
• Build a world-class CRM team dedicated to serving our driver partners.
• Own all communications going out to our drivers, including email, SMS, push notifications, in-app notifications, and driver-facing blog.
• Hire a team of CRM leads to manage the entire CRM lifecycle.
• Execute on both consistent and ad-hoc needs from other team members.
• Define and shape engagement strategies, determining cadence, content, and tone of messaging.
• Partner with the brand team to build a consistent driver-facing brand.

Qualifications

• 5+ years working in CRM, email marketing, consumer marketing, or similar roles at high growth companies.
• People management experience hiring, coaching, and building a CRM team.
• Comfort owning all aspects of CRM from designing a template to writing copy to pulling cohorts and testing results.
• Experience building strategies down to campaigns and individual communications.
• Experience building brand guidelines and using communications to reinforce that brand.
• Willingness to roll up your sleeves and execute yourself; no task is too small.
• Organized and detail-oriented, able to juggle many campaigns and sends at once.
• Data-driven analytical mindset; ability to dive into campaign performance and take corrective action.
• Ultimate team player and collaborator with a strong desire to help build a world-class team.
• Creative problem-solving and out-of-the-box thinking.

Requirements

• Email marketing tools.
• Writing, design, blogging.
• Strategic Thinking / Planning.
• Experience with reporting tools such as Looker/Tableau and strong proficiency with Excel/Google Sheets; SQL experience is a plus.
• Strong sense of ownership and entrepreneurial spirit with high attention to detail.
• Collaborative, cross-functional team player comfortable partnering with various teams.
• Data-driven; enjoys solving problems using data to support creative decisions.
• Proactive and independent, always looking for ways to improve existing programs/processes.
• Resourceful; able to work independently and as part of a team.
• Strong organizational skills; must be able to prioritize various activities.
• Welcomes constructive feedback and uses it to grow.
• Ability to maintain the highest level of confidentiality and discretion.

Benefits

• Inclusive workplace where we do not discriminate based on various characteristics.
• Encouragement for any qualified individual to apply.
• Equal employment opportunity employer.