[Hiring] Manager, B2B Retention, DoorDash for Business @DoorDash USA

Role Description

As a Manager of Retention Marketing, you will be responsible for creating communications and lifecycle programs to increase adoption and activation of our DoorDash for Business product suite by company administrators and their employees/users (think B2B2C). You will collaborate with key stakeholders of the DoorDash for Business team, including product, engineering, operations, and other marketers to move key business metrics through the use of CRM channels (email, push notifications, SMS, and in-app messaging). This role is perfect for someone who thrives in a fast-paced environment, excels at navigating ambiguity, and has a strong sense of ownership.

You’re excited about this opportunity because you will…

• Develop, test and implement CRM strategies to improve key business metrics for DoorDash for Business.
• Experiment with new strategies and CRM tactics to increase conversion and deliver a personalized end-user experience.
• Create the strategy and framework to personalize communications based on the administrators' needs and their users' benefits.
• Execute end-to-end campaigns from strategy brief, to campaign build, QA, and launch.
• Manage cross-functional relationships with product marketing, operations, and product partners to lead the channel communications strategy for DoorDash for Business programs, including testing, iteration, and scaling.
• Manage the campaign strategy end to end, including driving the creative review process, collaborating with designers and copywriters, identifying target audience segments, and capturing feedback from multiple stakeholders.
• Analyze campaign results, develop benchmarks, and create and share regular performance reports.
• Align with partner teams regularly to share best practices and insights.

Qualifications

• 5-7+ years of experience in marketing or growth overall; 4+ years of experience in lifecycle, email, CRM, or retention marketing. Experience working in B2B/B2B2C a plus.
• Familiarity with CRM technology including ESPs (Braze experience is a plus), segmentation tools, and complex data structures and systems.
• Strong analytical skills; able to create data-driven marketing campaigns and share impact.
• A record of driving business results via cross-channel marketing campaigns.
• Strong stakeholder management and interpersonal skills.
• Familiarity with data visualization platforms such as Sigma, Tableau, etc.
• Extremely organized, dependable, self-motivated & ability to multi-task.
• Bachelor’s degree or equivalent experience.

Requirements

• We expect this position to be filled by 9/19/2026.

Benefits

• Comprehensive benefits package to all regular employees.
• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits.
• Commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws.
• Medical, dental, and vision benefits.
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance.
• Mental health program.
• Flexible paid time off/vacation for salaried roles, plus 80 hours of paid sick time per year.
• Vacation accrued for hourly roles at about 1 hour for every 25.97 hours worked.
• Paid sick time accrued at 1 hour for every 30 hours worked.