[Hiring] Head of Brand & Narrative @Level AI

Role Description

Level AI is transforming how modern customer service teams operate. Our AI-native platform powers deep insights from customer interactions, helping enterprises deliver world-class customer experiences. This role drives Level AI’s narrative direction and its supporting creative approach rooted in strategy and insights and brought to life with the cross-functional Marketing team as well as freelance creative support.

What you'll own

• Brand direction and the creative bench
• Recruit, vet, and manage a bench of freelance graphic designers, video producers, and motion designers.
• Write creative briefs specific enough that a contractor can execute without a second round of interpretation.
• Define and maintain brand standards across our visual identity and writing style.
• Own the website and blog CMS at the template, information architecture, and publishing level.
• Direct creative for marquee field marketing events and large campaign moments.
• Advise Growth, PMM and our performance marketing agency on direction for ad/campaign creative.

Narrative and comms

• In partnership with CEO, VP Marketing, and CRO, build the top-of-funnel narrative.
• Identify the arguments Level AI should be making about the category, then sequence them across formats and quarters.
• Set strategy with our comms agency and manage the relationship as the client.
• Own speaking and conference submissions. Match the narrative to the event calendar and get abstracts in before deadlines.

Qualifications

• 7+ years in brand, editorial, or communications, including time at a B2B SaaS company selling to enterprise buying committees.
• A strong writing portfolio, particularly around thought leadership, value articulation and differentiation.
• Demonstrated visual judgment.
• Experience recruiting and managing creative freelancers.
• Hands-on fluency in CMS and marketing automation tools (we use Framer and Hubspot).

Benefits

• Remote
• Competitive salary and equity packages
• Comprehensive medical, dental, and vision benefits
• Flexible PTO
• Fast-moving, collaborative, and high-growth environment
• Opportunity to shape the future of customer experience technology