[Hiring] Growth Manager - Ecommerce Marketplace @Reach plc

Role Description

Are you a commercially minded relationship builder who thrives in the fast-paced world of e-commerce? As our Marketplace Seller Success Manager, you will own the end-to-end performance lifecycle of Yimbly’s diverse seller base. Your mission is to bridge the gap between seller potential and retail reality, driving incremental revenue while ensuring our marketplace remains a gold standard for quality and compliance.

Reporting directly to the Head of Trading & Products, you will be the central commercial point of contact for our sellers. You’ll act as a strategic partner, translating high-level trading priorities into SKU-level action plans that benefit our customers, our sellers, and the Yimbly brand.

You’ll be at the heart of our trading operations, balancing strategic growth with operational excellence. Your key responsibilities include:

• Strategic Seller Development: Oversee post-onboarding development by maintaining and reviewing structured Joint Business Plans (JBPs) to drive sustainable growth and tier progression on a monthly basis.
• Retail Media & Commercial Revenue: Drive incremental revenue by identifying, packaging, and monetising seller-facing opportunities across retail media, data, and other commercial initiatives.
• Portfolio & Success Playbook: Develop strategies for channel optimisation and seller retention while continuously refining the seller playbook and training materials to streamline operations.
• Trading Coordination: Supply the Trading team with weekly and monthly seller offers at the SKU level and lead seller negotiations to enhance pricing, margin, funding, or exclusivity.
• B2B Communications: Own and lead all seller communications regarding seasonal campaigns promotions and service messaging to ensure high engagement and participation in site-wide events.
• Performance & Compliance: Monitor performance to ensure strict compliance with marketplace policies, SLAs, and regulatory standards, including tax and safety.
• Listing Excellence: Collaborate with sellers to optimise product listings for "Retail Readiness," ensuring high-quality images and descriptions.
• Audit & Intervention: Conduct regular reviews to identify underperforming sellers for either structured recovery plans or offboarding.
• Data & Dispute Resolution: Use performance analytics to identify growth opportunities or gaps and mediate seller-related inquiries and disputes.

Qualifications

• High-energy professional with analytical rigour and exceptional communication skills.
• Sharp commercial acumen and proven track record in account management within a multi-seller marketplace or retail environment.
• Highly proficient in Google Sheets for complex data manipulation and analysis.
• Experience with Google Slides or PowerPoint for high-stakes stakeholder presentations.
• Experience identifying revenue-driving opportunities such as Retail Media.
• Firm grasp of marketplace regulatory standards, including tax, safety, and SLA compliance.
• Familiarity with platforms like Mirakl or Shopify.
• Ability to use performance analytics to diagnose gaps and identify commercial trends.
• Exceptional communication skills for managing B2B relationships and mediating disputes.
• Collaborative worker who thrives at pace, demonstrating creativity and determination.
• Experience within a large-scale commercial publishing or digital media ecosystem is highly desirable.

Requirements

• Proven experience in account management within a multi-seller marketplace or retail environment.
• Strong analytical skills and proficiency in data analysis tools.
• Excellent communication and negotiation skills.
• Ability to work collaboratively in a fast-paced environment.

Benefits

• 25 days' holiday (plus bank holidays), with an extra day after three, five, and ten years.
• Extra day's paid leave each year to volunteer for a cause close to your community.
• Big moment day - an extra day’s paid leave for significant life events.
• Bonus scheme - stake in our success and a chance to add to your annual earnings.
• Pension contributions matched up to 6% with salary sacrifice options.
• Supportive and progressive people policies, including enhanced family leave.
• Healthcare cash plan for medical expenses and fast access to doctor's appointments.
• Car lease scheme for new electric or hybrid cars through salary sacrifice.
• Wellbeing support, including a 24/7 assistance programme.
• Access to discounts, including 15% off with Reach's online marketplace, Yimbly.
• Interest-free loans for season tickets and technology.