[Hiring] Group Director, Fashion @Power Digital

Role Description

The Group Director is a leader within Power Digital’s vertical divisions. In this role, you are responsible for retaining and growing your client portfolio and leading, motivating, and inspiring your team. You will cultivate senior-level relationships with clients, ensuring their satisfaction and fostering growth opportunities within the Fashion division. You'll collaborate closely with the Power Digital marketing and sales teams to drive new business and service expansion across your portfolio as well as provide thought leadership and Division insights. You will partner with the Managing Director and VP to define the Division’s go-to-market strategy and positioning, and create product solutions for Power Circuit. As a leader in the organization, your influence expands outside of Client Experience to the wider organization. You foster a positive work environment and culture of growth mindset within Power Digital.

Key Responsibilities

• Team Leadership and Management:
  • Directly manages Account Directors and oversees the pod of Account Managers.
  • Leads by example and fosters a positive work environment centered around Power Digital’s core values.
  • Provides mentorship, resources, and personal development to team members.
  • Ensures clear direction, regular goal alignment, and proactive support for team members.
  • Practices radical candor and delivers timely, actionable feedback.
  • Leads team training initiatives on new processes, tools, and strategies.
• Client Management & Retention:
  • Develop and nurture executive-level relationships within your client portfolio.
  • Hold regular client check-ins to gauge sentiment and identify growth opportunities.
  • Maintain accurate retention forecast for client portfolio.
• Client Growth & Expansion:
  • Identify and present new strategic opportunities for growth.
  • Responsible for hitting the division's monthly service expansion quota.
• New Business:
  • Participate in new business pitches and RFPs.
  • Collaborate with the revenue team to improve the division’s go-to-market strategy.
• Product Development & Product Quality:
  • Create industry-specific solutions to fuel the Power Circuit.
  • Lead division trends and innovation in partnership with the R&D team.
  • Enhance existing reporting templates and strategic deliverables.
• Client Escalations:
  • Own the resolution of client challenges within your portfolio.
  • Diagnose problems and identify resources to solve challenges.
  • Install solutions to root causes of escalations.
• Business Leadership:
  • Consulted on the P&L for the division and accountable for profitability.
  • Forecast the four pillars of the division in partnership with the MD and VP.
  • Oversee key business initiatives such as recruitment and training.
  • Drive efficiency through technology, AI, and process improvements.
• Nova Innovation:
  • Identify opportunities to strengthen nova application and utilization.
  • Collaborate with the nova team on enhancements and optimizations.
• Cross-Functional Collaboration:
  • Work closely with Data Intelligence, Media Planning, and other shared Activation teams.
• Thought Leadership:
  • Stay informed on key industry trends and innovations.
  • Participate in internal and external industry engagements.

Qualifications

• Department leadership and management experience required.
• 10+ years as a leader in a digital marketing agency.
• Experience managing a P&L for profitable growth.
• Expertise in contract negotiation, client retention, and client growth.
• Proven track record of delivering high customer satisfaction scores.
• Extensive knowledge of owned, earned, and paid marketing channels.
• Ability to quickly build rapport with executive-level contacts.
• Experience managing large teams and driving talent development.

Key Performance Indicators (KPIs)

• Monthly Net Revenue Retention Across the Division.
• ETCR or Expansion to Churn Ratio.
• MRR Closed Service Expansion Retainer per Month.
• 8.8 Average Client NPS.
• Hit Division P&L Goals.
• +90% Division Team Retention.
• 96% Division Client Retention Rate.

Most Important Things (MITs)

• Division Business and Team Leadership.
• Team Retention, Sentiment, and Career Pathing of ADs and AMs.
• Coaching and Mentorship of Division Team.
• Hiring and Capacity/Bandwidth Management of ADs and AMs.
• P&L Management and Forecasting.
• Division and Client Profitability.
• New Business and Service Expansion Leadership.
• Achieve Monthly Service Expansion Target.
• Participation in RFPs, New Business Appraisals, and Pitches.
• Go to Market Positioning.
• Product Quality and Development.
• Thought Leadership and Case Study Creation.
• Collaboration with Strategy Org for Media Plans, Measurement, and DI.
• Support Managing Director with Product Quality and Consistency.
• Power Circuit Solutions Development and Implementation.
• Client Portfolio Ownership.
• Proactive Retention and Growth of Group Director Portfolio.
• Reactive Client Escalation Ownership and Team Coaching.

Benefits

• Base salary + commission opportunities.
• Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution.
• 401(k) plan - 4% employer contribution matching.
• Unlimited Time Off available on day one.
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO).
• Fully flex work environment: full-remote, in-office, or hybrid.
• A one-time $100 USD Work From Home (WFH) stipend.
• Employee Assistance Program (EAP).
• 12 observed United States national holidays + 2 mental health recharge days per year.
• Unlimited opportunities for growth & leadership within a rapidly growing firm.
• Ongoing employee development programs for personal and professional growth.
• Quarterly awards including prize money and recognition for outstanding performance.
• Opportunities to be involved in company DEI initiatives.