[Hiring] Ecommerce Merchandiser (Web Producer) @MillerKnoll

Role Description

Herman Miller Retail is looking for an eCommerce Web Producer to join our eCommerce team and focus on our Herman Miller website. This role will partner with merchandising, marketing, and inventory management to launch and merchandise product, category, and special feature assortments on the site. You will largely be focused on the creation, management, and utilization of visual and written assets across multiple languages.

This role will report into the eCommerce Manager. You’ll be working with a small close-knit digital team and various stakeholders from different departments in the larger global organization.

Responsibilities

• Manage product set-up and product launch for our Herman Miller stores.
• Manage quality assurance and usability; check to ensure all images, videos, copy, product info, and details are functioning and rendering properly on the site.
• Manage and organize written content produced by the team for products and new pages which will need to be translated into all 8 languages via an agency.
• Prepare and optimize assets to be uploaded to the website using a combination of Excel Spreadsheets, Photoshop, and the website CMS.
• Work towards excellence across the site through organization and seamless go-live processes.
• Manage and organize product photography and other assets.
• Coordinate the creative and technical implementation of digital content.
• Work collaboratively with internal teams and outside development agencies to support site enhancements and bug fixes.
• Contribute to the development of digital workflows and processes that grow the effectiveness and impact of the Herman Miller Group digital team.
• Support and create new, promotional and/or seasonal taxonomy.
• Support site sorting rules, search term optimization, and other commerce platform-related features that help drive conversion rate and provide a best-in-class retail experience.
• Support reporting and analysis cadence for both site and product performance.
• Assist in other activities/projects to ensure the smooth day-to-day operations of the site.

Qualifications

• 3-5+ years of experience within a web production environment.
• Previous experience within a retail sales environment is a plus.
• Experienced with major online platforms and their ecosystems (Shopify experience is a plus).
• Experience with Agile development methodologies including JIRA and project management and tracking tools such as Asana and Slack.
• Experience working on integrations with internal systems and third-party technologies.
• Experience working with web analytics tools, e.g., Google Analytics.
• Familiar with web privacy and security principles.
• Attention to detail; outstanding problem-solving/multi-tasking skills; strong follow-through skills; strong communication and interpersonal skills.
• Highly organized, accurate, methodical, and paying attention to detail.
• Resourceful and creative; looks for opportunities for improvement in workflow.
• Bachelor’s degree required.

Requirements

• 3-5+ years of experience within a web production environment.
• Previous experience within a retail sales environment is a plus.
• Experienced with major online platforms and their ecosystems (Shopify experience is a plus).
• Experience with Agile development methodologies including JIRA and project management and tracking tools such as Asana and Slack.
• Experience working on integrations with internal systems and third-party technologies.
• Experience working with web analytics tools, e.g., Google Analytics.
• Familiar with web privacy and security principles.
• Attention to detail; outstanding problem-solving/multi-tasking skills; strong follow-through skills; strong communication and interpersonal skills.
• Highly organized, accurate, methodical, and paying attention to detail.
• Resourceful and creative; looks for opportunities for improvement in workflow.
• Bachelor’s degree required.

Benefits

• Equal opportunity employment, including veterans and people with disabilities.
• Reasonable accommodations for applicants and employees with disabilities.