[Hiring] E-commerce Specialist @Telos Media

Role Description

The E-commerce Specialist is responsible for executing and optimizing the operational and commercial performance of Telos Media's e-commerce channels, with a strong focus on Solarballs store.

This role owns store operations, fulfillment coordination, product launches, and performance reporting, while collaborating closely with Marketing and Creative to ensure a seamless, high-quality customer experience and consistent brand execution.

• Own day-to-day operations of the e-commerce store, ensuring accuracy, performance, and operational stability.
• Obsess over excellent customer experience, ensuring production and shipping timelines are met, and that customer inquiries are answered in a timely manner.
• Maintain and optimize product pages, including descriptions, imagery, pricing, SEO, and layout within Shopify and Amazon.
• Support and execute merchandise and product launches in collaboration with Marketing, owning launch checklists, QA, and on-time go-live execution.
• Coordinate fulfillment and logistics partners across regions (China, US, Europe), ensuring cost-effective and timely delivery.
• Manage inventory tracking and stock levels to avoid shortages or overstock.
• Monitor store performance metrics (sales, conversion rates, AOV, shipping costs, refunds, customer satisfaction), delivering monthly reports with insights and recommendations.
• Conduct market and competitor research to identify optimization opportunities and emerging trends.
• Support promotional planning and execution, including quarterly promotions and high-volume sales periods (e.g. holidays).
• Collaborate cross-functionally to ensure e-commerce initiatives align with brand and business priorities.
• Maintain documentation and SOPs for e-commerce processes, continuously improving workflows as the store scales.

Qualifications

• 2+ years of experience in e-commerce operations, store management, or a related role.
• Obsessed with excellent customer experience, without compromise.
• Strong hands-on experience with Amazon and Shopify.
• Solid understanding of fulfillment, logistics, inventory management, and supplier coordination.
• Data-driven mindset with the ability to translate metrics into action.
• Highly organized, detail-oriented, and execution-focused.
• Comfortable working cross-functionally and coordinating with multiple stakeholders.
• Strong communication, negotiation, and problem-solving skills.

What Makes This Role Exciting

• Ownership of a fast-growing e-commerce brand with a large, engaged audience.
• Direct impact on revenue, customer experience, and operational scalability.
• Close collaboration with Creative and Marketing on new product launches.
• Opportunity to grow into broader e-commerce or operations responsibilities over time.