[Hiring] DIRECTOR, SOCIAL, INFLUENCERS & COMMUNITY @Jack In The Box

Role Description

This role is responsible for leading Jack in the Box's Social, Influencer & Community function, building a distinctive social presence that strengthens brand relevance, sparks cultural conversation, deepens fan relationships, and brings the brand's personality to life. Oversees strategy and execution for organic social, influencer and creator marketing, community management, social listening, and social-first content. Partners with various teams to translate integrated marketing ideas into engaging, shareable social experiences that invite participation. Leads the team and fosters a culture of speed, creativity, experimentation, cultural fluency, sound judgment, and a strong focus on the fan community.

Qualifications

• Bachelor's degree in Marketing, Communications, Advertising, Public Relations, Journalism, Business Administration, or related field required.
• 10+ years of progressive experience in social media, influencer marketing, creator marketing, digital communications, community management, integrated marketing, or related disciplines, including significant leadership responsibility.
• Experience within Restaurant, Consumer Products, Retail, Entertainment, Lifestyle, Hospitality, or other culturally relevant consumer brands strongly preferred.
• Demonstrated experience building distinctive brand voices, leading organic social and creator programs, activating brands in culture, and managing teams and agency partners.
• Experience operating in a high-volume, fast-moving environment where cultural relevance, sound judgment, and rapid decision making are critical.

Requirements

• Demonstrates exceptional cultural fluency and instinct for what will attract attention, create conversation, and resonate with communities.
• Builds strong relationships across Creative, Brand, Media, PR, Partnerships, Digital, Analytics, Legal, and agency teams.
• Leads with conviction and can advocate for bold ideas in a complex organization.
• Develops high-performing teams and creates an environment where creative talent can do its best work.
• Maintains high standards of integrity, accountability, and sound business judgment.
• Possesses strong creative judgment and is willing to challenge conventional brand behavior.
• Understands how to be provocative, funny, timely, and culturally relevant without becoming reckless or inauthentic.
• Moves with speed while maintaining excellent judgment.
• Deep expertise in organic social strategy, content development, influencer and creator marketing, and community management.
• Strong understanding of major and emerging social platforms, their audiences, formats, algorithms, communities, and content behaviors.
• Demonstrated ability to build a distinctive brand voice and translate brand positioning into culturally relevant social behavior.
• Exceptional understanding of internet culture, creator culture, entertainment, food culture, trends, memes, and emerging consumer behavior.
• Experience developing influencer and creator strategies spanning established and emerging talent.
• Strong creative instincts and the ability to evaluate ideas and content quickly.
• Experience with real-time marketing, social listening, community engagement, and cultural intelligence.
• Understanding of paid social amplification and how organic, creator, and paid media work together.
• Strong understanding of social and influencer measurement and the ability to translate performance into actionable learning.
• Experience managing agencies, creator partners, budgets, contracts, and external resources.
• Ability to operate effectively within appropriate brand, legal, reputational, and platform guardrails.
• Strong executive communication, presentation, and organizational skills.
• Proficient knowledge of personal computers and Microsoft Office 365 (i.e., Word, Excel) as well as modern social publishing, listening, influencer, analytics and community management platforms.
• Demonstrates integrity and ethical behavior.

Benefits

• Competitive salary and Total Rewards package that includes:
• Medical, dental, vision
• Health Spending Account (HSA)
• Flexible Spending Account (FSA)
• Life and Disability Plans
• 401(k) plan with company match
• Legal Plan
• Pet Insurance
• Tuition Reimbursement
• Employee Assistance Program
• Our culture is fun and innovative – ‘Work Happy’ with us!
• The range for this position is $140,000 - $200,000 based on location.

Physical Requirements

• Ability to communicate clearly in person and on the telephone.
• Ability to operate a computer keyboard.
• Ability to travel approximately 20-25% of time as business needs require.

Reasonable Accommodation

Jack in the Box Inc. will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. This description of duties is not intended to be all-inclusive or to limit management's discretion to assign other duties or responsibilities as necessary.