[Hiring] Director of Retention @Cornbread Hemp

Role Description

Cornbread Hemp is seeking a strategic, analytical, and highly organized Director of Retention to lead one of the most important functions in our business: maximizing customer lifetime value. This role owns the entire retention ecosystem:

• Email and SMS marketing
• Subscriptions
• Promotional planning
• Ecommerce optimization
• Customer experience

You'll lead a talented team while continuously improving how customers discover, purchase, receive, and engage with our products long after their first order. You'll oversee our in-house Email Marketing Manager, Customer Experience Manager, and Customer Experience team while partnering closely with Growth, Software Development, Creative, Operations, and Product to deliver a seamless customer journey.

This isn't a role for someone waiting for directions. We're looking for a leader who:

• Identifies opportunities before anyone else
• Builds solutions independently
• Uses data to drive better customer experience and business results

Qualifications

• 7+ years of experience in ecommerce, retention marketing, lifecycle marketing, or customer experience
• 3+ years managing high-performing teams
• Deep experience with email marketing platforms (Klaviyo strongly preferred)
• Strong understanding of ecommerce platforms such as Shopify
• Experience managing website development projects and working with developers
• Experience owning promotional calendars and merchandising strategies
• Strong analytical skills with experience using GA4, Looker, Triple Whale, or similar reporting tools
• Experience with retention software like Skio, Recharge, Rebuy, Gorgias or similar technology
• Proven experience improving customer lifetime value, repeat purchase rate, and subscription performance
• Excellent communication, organizational, and project management skills

Requirements

• A self-starter who thrives with autonomy and takes ownership without needing constant direction
• An exceptional problem solver who uses deductive reasoning to identify root causes
• Extremely detail-oriented and able to manage multiple projects
• An experienced people manager who develops high-performing teams
• Analytical and data-driven, balancing customer insights with business objectives
• Comfortable making decisions quickly while continuously testing and improving
• Naturally curious and always looking for ways to optimize systems, processes, and customer experiences
• Highly organized with exceptional project management skills
• Collaborative and cross-functional, able to work effectively with various teams

Benefits

• Health insurance, with a Company contribution toward the base plan for employee
• 100% paid Dental and Vision Insurance for employee
• Paid time off in accordance with Company policy
• $75 per month employee stipend for Cornbread Hemp products and 50% off Cornbread Hemp website

Company Description

Cornbread Hemp is committed to improving quality of life with the highest quality hemp products. We have grown quickly by staying true to three things: product quality, exceptional customer service, and transparency. We are proud advocates for greater hemp freedom, built on trust with our customers and each other.