[Hiring] Director of Customer Marketing & Community @True Talent Solutions Partners

Role Description

Build a customer advocacy and community function from the ground up at a high-growth healthcare AI company. You will turn customer outcomes into stories, references, and relationships that support customer engagement and business growth.

• Build a Customer Advisory Board, including member recruitment, charter development, and initial engagements.
• Create a customer reference program and a steady cadence for producing case studies, testimonials, and video content.
• Develop a customer speaker bureau and prepare customers for events, webinars, and press opportunities.
• Integrate customer proof points into the website, sales materials, account-based marketing campaigns, and executive communications.
• Track program impact through reporting on pipeline, references, customer stories, and community engagement.

Qualifications

• Seven to ten years of experience in B2B customer marketing, customer advocacy, or product marketing.
• Experience building customer advocacy or reference programs from the ground up, including a Customer Advisory Board.
• B2B enterprise experience, ideally at a high-growth company or in a regulated industry.
• Healthcare, healthtech, or other regulated-industry experience working with executive stakeholders.
• Familiarity with CRM platforms such as Salesforce, marketing automation, and content management systems.

Benefits

• Base salary: $180,000 to $200,000 USD annually.
• Visa sponsorship is available.

Company Description