[Hiring] Director, Commercial Intelligence @Conduent

Role Description

The Director, Commercial Intelligence serves as a strategic individual contributor within the Demand Center, responsible for translating market, client, and deal-level insights into actionable intelligence that strengthens competitive positioning, improves win rates, and optimizes pricing and commercial strategy.

This role will design and operationalize an integrated commercial intelligence capability—connecting win/loss analysis, voice of the client, competitive intelligence, and pricing insights into a unified, scalable framework. The Director will work cross-functionally with Sales, Marketing, Finance, and Executive Leadership to deliver clear, data-driven recommendations that impact revenue performance and growth outcomes.

Key Responsibilities:

• Develop Win/Loss Intelligence
  • Establish and execute a structured win/loss analysis program to identify drivers of outcomes across deals, including wins, losses, and disengagements.
  • Translate findings into actionable recommendations that improve sales effectiveness.
• Lead Voice of the Client (VoC) Insights
  • Partner with program execution and client health teams to synthesize ongoing client feedback (including NPS and other VoC inputs).
  • Identify trends and highlight opportunities to improve client retention, advocacy, and lifetime value.
• Build Competitive Intelligence Capability
  • Design and deliver a repeatable insights engine that provides competitor intelligence, market and product analysis, and sales enablement assets (e.g., battlecards).
• Drive Pricing Intelligence
  • Analyze pricing performance, deal structures, and external benchmarks to inform pricing strategies that balance competitiveness, margin, and win probability.
• Integrate Cross-Functional Insights
  • Connect insights across win/loss, client feedback, market trends, and pricing into a cohesive commercial intelligence framework.
• Establish and Scale Capability
  • Stand up and continuously enhance the Commercial Intelligence function within the Demand Center, including frameworks, tools, processes, and governance.
• Advise Senior Stakeholders
  • Deliver clear, concise, and actionable insights to senior leadership.
  • Translate complex data into strategic recommendations that support growth priorities, pipeline conversion, and revenue performance.

Qualifications

• 10+ years of experience in commercial intelligence, market intelligence, revenue operations, or commercial analytics within a B2B environment.
• Expertise in at least two of the following areas: win/loss analysis, voice of the client/NPS, competitive intelligence, pricing strategy.
• Proven ability to synthesize complex data into clear, actionable insights that drive measurable business impact.
• Experience building and operationalizing programs, frameworks, or capabilities within a matrixed organization.
• Strong executive communication and storytelling skills, with experience presenting to senior leadership.
• Demonstrated ability to manage multiple priorities in a fast-paced, results-oriented environment.
• Hands-on experience with Salesforce (SFDC) or similar CRM platforms; familiarity with third-party tools and data integrations preferred.
• Bachelor’s degree required; advanced degree (MBA or equivalent) preferred, particularly in strategy, analytics, or business operations.

Requirements

• A highly analytical, insight-driven mindset with a strong orientation toward outcomes.
• Intellectual curiosity and a proactive approach to identifying opportunities for improvement.
• A collaborative style with the ability to influence without direct authority.
• Strong business acumen and a deep understanding of commercial drivers in complex, enterprise environments.
• A commitment to excellence and continuous improvement, consistent with Conduent’s performance-driven culture.

Benefits

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.