[Hiring] Digital Member Experience Manager @The Recording Academy

Role Description

The Recording Academy’s mission is to recognize musical excellence, advocate for the well-being of music makers and ensure music remains an indelible part of our culture. We're looking for a highly motivated, idea-generating professional to serve as the central execution and delivery lead for member-facing digital campaigns, content, and touchpoints, both nationally and across our chapter markets. Reporting to the Director, Member Experience, the Digital Member Experience Manager operationalizes the broader Member Experience strategy across content, campaigns, and digital touchpoints throughout the member ecosystem.

• Execute and support membership engagement initiatives across national and chapter-specific programming, awards, advocacy, education, partnerships, and marketing campaigns.
• Develop and execute copy for member-facing campaigns, translating awards process information, program goals, and promotional priorities into clear, engaging content.
• Partner with Chapter teams and internal stakeholders to gather inputs and shape messaging for member programs, events, and initiatives.
• Manage and update public-facing membership pages and member-related content in the GRAMMY app and member portal.
• Manage the department's use of event and digital platforms, reviewing chapter event builds through a marketing and brand lens.
• Partner with the Member Experience data lead to ensure chapter events are integrated and surfaced on the Member Portal.
• Develop and maintain standardized, reusable event templates chapters can adapt for their own builds.
• Coordinate execution across email, web, app, and event platforms, serving as a quality control checkpoint.
• Support rollout and ongoing management of member community platforms, including hands-on moderation during beta phases.
• Support post-event evaluation, including reporting, stakeholder summaries, and data analysis.
• Maintain advanced knowledge base of the Grammy awards calendar, criteria, and processes.
• Develop and maintain clear systems for member communication that can scale to meet the Academy’s global membership goals.
• Ensure all execution aligns with established Member Experience standards, direction, and priorities.

Qualifications

• Bachelor’s Degree preferred.
• 4+ years of digital marketing, event production/management, and customer service experience, preferably in entertainment or media.
• Previous experience and connections in music business, music production or music education preferred.
• Knowledge of event and marketing platforms such as Blackthorn, Swoogo or similar tools.
• Familiarity with Salesforce Marketing Cloud or comparable CRM platforms.
• Strong copywriting and content development skills.
• Strong understanding of brand voice, messaging consistency, and content standards.
• Experience managing website content using content management systems (CMS), such as WordPress.
• Experience executing campaigns across multiple digital channels.
• Familiarity with community platforms such as Slack, Discord, or similar tools preferred.
• Comfort working across multiple digital platforms and tools.
• Experience working cross-functionally with marketing, creative, digital, and program teams.
• Basic understanding of campaign performance metrics.
• Proficiency in digital tools including Zoom, Canva, Adobe, and Microsoft applications.
• Ability to communicate ideas clearly with excellent interpersonal skills.
• Must be proactive and highly organized with strong attention to detail.
• Ability to work under pressure of tight deadlines.

Requirements

• Ability to stand, walk, and sit for long periods of time.
• Ability to work at a computer for long periods of time.

Benefits

• Starting salary: $64,400 to $70,800 per year.
• Comprehensive benefits package (medical, dental, and vision coverage, 401k match, generous paid time off, and more).