[Hiring] Digital Marketing Account Manager @Elevate and Delegate

Role Description

We are looking for an experienced Digital Marketing Account Manager who knows how to own client relationships, guide strategy, and keep projects moving without breaking a sweat. If you’re a proactive communicator, naturally curious, and love helping businesses grow, you’ll fit right in.

As a Digital Marketing Account Manager, you’ll be the primary point of contact for your clients—from onboarding through ongoing optimization. This role is equal parts communication, strategy, and problem-solving.

• Own and manage relationships with clients and stakeholders
• Lead client meetings, status updates, and ongoing reporting
• Ensure work is on track, in scope, and aligned with client goals
• Monitor performance, surface insights, and partner with specialists to guide strategy
• Provide education and help clients understand SEO, PPC, and digital marketing fundamentals
• Proactively identify challenges or opportunities before clients do
• Maintain a minimum retention rate of 95% and NPS scores of 8+

Qualifications

• 2+ years in account management, client success, or customer-facing roles
• 1+ year working inside a digital marketing agency (SEO/PPC experience required)
• Strong working knowledge of Google Analytics (GA4)
• Strong working knowledge of Google Ads reporting
• Strong working knowledge of Meta Business Manager reporting
• Ability to pull, analyze, and interpret own performance reports and KPIs
• Comfort discussing strategy, KPIs, and digital performance with clarity and confidence
• Solid understanding of SEO and Paid Media
• Familiarity with Webflow, WordPress, and/or Shopify
• Experience in Home Services (HVAC, plumbing, remodeling, etc.) is a plus
• Strong communicator with clear, confident writing and speaking skills
• Exceptionally organized and able to manage multiple clients and priorities
• Self-directed, resourceful, and proactive in a fast-paced environment

Requirements

• Agency: 3 years (Required)
• Customer Service/Account Management: 2 years (Preferred)
• Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
• Payments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
• Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.

Application Process

As part of your application, you’ll be asked to record your responses to the initial interview questions through a Loom video (questions & instructions are in the application page). Our team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps.

Please treat this recording as you would a real interview:

• Come prepared and make sure you’re clearly visible on camera.
• Record your answers in a quiet, well-lit, and clutter-free space with a stable internet connection.
• We’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.