[Hiring] Customer Marketing Coordinator @Launchmetrics

Role Description

This role welcomes a full-remote work arrangement; however, applicants must be based in the UK and have a work permit to be considered.

We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application!

Launchmetrics connects the world's leading Fashion, Lifestyle and Beauty (FLB) brands to the data and insights they need to make smarter decisions. As Customer Marketing Coordinator, you'll help us stay close to the customers who matter most - the ones already on Launchmetrics who we want to grow, energize and turn into advocates. This is a full-time, remote role based in London.

Reporting to the Marketing Director, you'll be in the room (physically and virtually) for some of our most important customer moments:

• Supporting the events where our customers show up.
• Building personalized content and workshop decks that start a conversation with a brand.
• Becoming a familiar, trusted face for a group of smaller accounts across cities like New York, London, Paris, and Milan.

This role is about relationships as much as it's about process and strategy. You'll need to sync closely with Sales and Customer Success to understand what each account needs next, and you'll own the coordination and launch of outreach campaigns to client contacts - from a first personalized email to a workshop conversation, to a relationship that lasts. It's a role for someone who enjoys the people's side just as much as the discipline of making a multi-stakeholder program run on time.

Responsibilities

• Customer event support: Support the Marketing Engagements Executive and the Director in the planning and on-site execution of events where our customers attend - coordinating logistics, guest experience, and follow-up.
• Growing the database: Own the customer growth KPI through outbound emails and marketing campaigns, expanding our database of client contacts beyond current users.
• Personalized content & data stories: Own and develop account-specific content - data stories, talking points, and materials that give Sales and the Director a compelling, tailored way to open or deepen a conversation with a customer.
• Customer workshops: Support the research, customization, and development of individual workshop decks, working closely with the Marketing Engagements Executive on strategy and format.
• Outreach coordination: Own and coordinate personalized customer outreach campaigns (email and beyond), building genuine working-layer relationships with the people who use Launchmetrics day to day.
• Relationship development: Build and maintain relationships with Tier 2 client contacts across our customer base.
• Target list enrichment: Collect and track engagement, scoring, and intent signals on our target accounts from multiple sources.
• Customer reporting support: Support the regular tracking of customer marketing objectives, keeping reports current.

Qualifications

• 1–3 years of experience in customer marketing, marketing coordination, ABM, event support, or a related area.
• Curious about brands and people; enjoy understanding what makes a specific account tick.
• Comfortable being the point of contact for external stakeholders, including customers more senior than you.
• Confidence with data; able to pull, clean, and interpret numbers.
• Strong written communication skills, with an eye for how information is presented.
• Organized and dependable; can run several workshops, campaigns, or events at once.
• Familiarity with tools like Salesforce, HubSpot, ZoomInfo, Sales Navigator, or Lemlist is a plus.
• Familiarity with the Fashion, Lifestyle, or Beauty industry is a plus.
• A proactive approach; able to spot what needs doing and act on it.

Benefits

• Access to growth and advancement possibilities.
• Learning and development allowance.
• Benefits package tailored to each location.
• Flexible work arrangements.
• Support for establishing your home office and other perks.

Company Description

Launchmetrics is the leading Brand Performance Cloud used by FLB executives to make smarter decisions around their branding efforts. With over a decade of industry expertise, we have helped more than 1,200 customers create inspiring, impactful, and measurable experiences.

• Founded in NYC and with operating headquarters in Paris.
• Employees in ten markets worldwide and offer support in five languages.
• Trusted brand performance technology to brands worldwide such as Dior, Fendi, Shiseido, NET-A-PORTER, and Adidas.
• Industry partners include IMG, the Council of Fashion Designers of America, the British Fashion Council, and Camera Nazionale della Moda Italiana.