[Hiring] CRM Specialist @Domaine

Role Description

• Co-manage clients alongside CRM Team Strategists, managing and setting the pace for all day-to-day operations of lifecycle marketing.
• Email brief production, copywriting and design instruction for emails, SMS, MMS, Push notifications, and In-App Messaging.
• Campaign project management & production timeline coordination between client(s), designer(s), coder(s), and strategist(s) to ensure asset completion is executed to proper specifications.
• Execute email sends, including building advanced segments, QA, scheduling and deploying email and SMS sends in conjunction with content calendar.
• Flow logic setup, testing & timing optimization, ensuring communications are running properly.
• Client communication & coordination; create, schedule, and conduct meetings, as required.
• Create monthly reporting, supporting the client team Strategist, analyzing campaign & creative performance and communicating insights internally and to client teams.
• Stay up to date on lifecycle best practices, industry happenings and international compliance; ensure ongoing platform enablement of new ESP features and functionality.
• Participate in campaigns and initiatives for new client acquisition, including list growth strategies, sign up form creation and other omni-channel tactics to support email & SMS sign ups.
• Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Qualifications

• Excellent time management and communication skills.
• 3+ years of experience in email + SMS marketing production, with at least 1 year in an agency setting.
• Familiarity with HTML/CSS Required.
• Hands-on experience working with a variety of platforms (Klaviyo, SFMC, Iterable, Braze, Attentive, Postscript, etc.) a plus.
• Experience with eCommerce/Retail brands and platforms, and the relevant ecosystem tech stack for email + SMS.
• Proven track record of exceptional performance in building lifecycle marketing revenue.
• Mobile App, Mobile Push, Web Push, In-App Messaging experience a plus.
• Highly process-oriented, with the ability to project manage competing priorities in a disciplined manner while openly communicating with multiple stakeholders.
• Strong writing experience coupled with a drive to constantly improve your ability to connect through the written word.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Self-starter with a strong sense of ownership and the ability to work independently in a fast-paced, dynamic environment.

Benefits

• Competitive Healthcare with Dental & Vision.
• Retirement savings plan with employer matching.
• Competitive PTO policy with paid time off at end of year.
• Flexible working schedule.
• Remote-first culture.
• Home office stipend.
• Apple gear.
• Continued education and personal development opportunities.