[Hiring] CRM Specialist @softsich

Role Description

We’re looking for a CRM Specialist who can combine analytics, creativity, and a systematic approach to user engagement at Softsich.

Your key responsibilities will include:

• Setup and maintenance of automated CRM flows.
• Building and optimizing trigger-based communication chains based on user events and attributes.
• Working with Customer.io: campaigns, broadcasts, journeys, and segments.
• Configuring communication logic in line with retention and lifecycle strategies.
• Managing user segmentation (active, inactive, VIP, churn, reactivation, etc.).
• Collaborating with Product, CRM, and Game teams on flow logic and campaign launches.
• Monitoring and ensuring the correct performance of automated workflows.
• Analyzing the effectiveness of automated campaigns and preparing optimization recommendations.
• Conducting market analysis and benchmarking competitor CRM practices.

Qualifications

• 1+ year of experience in CRM marketing.
• English proficiency at the Intermediate level.
• Experience working with email/SMS/Web-push channels.
• Ability to create segments and automation flows.
• Understanding of HTML/CSS for editing email templates.
• Ability to work with analytical reports.

Requirements

• Experience with Customer.io.
• Experience working with SOFTSWISS.

Benefits

• Flexible schedule and the choice to work remotely or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (in Ukraine; other countries in progress).
• A friendly team where it’s easy to ask questions, learn, and be yourself.
• Coverage of expenses for professional events.
• Birthday greetings, team buildings, and plenty of real teamwork.
• Zero support or cooperation with the aggressor country or any related businesses.