[Hiring] Client Success Director, Growth Lead Marketer @Adswerve

Role Description

Adswerve is seeking a commercially driven Client Success Director to serve as a Strategic Architect and Growth Lead of a dedicated pod of Client Success Managers. In this role, you aren’t just leading a portfolio; you are the primary architect of revenue growth and customer expansion. Your goal is to guide your team to translate technical wins into compelling business outcomes, pushing them to identify risks earlier and to engineer growth beyond the standard renewal cycle.

Responsibilities

• Strategic Account Growth & Pipeline Engineering
  • Direct Ownership of Growth: Own the commercial roadmap and revenue growth targets for a dedicated pod of high-priority Brand accounts.
  • Pipeline Hygiene: Lead pod syncs (Weekly Opp Stand-Ups) to dive into open opportunities and ensure the accuracy of the weighted pipeline.
  • White-Space Identification: Partner with Sales/Solutions Engineers to identify upsell triggers for new AdTech/MarTech products and advanced service offerings.
  • Sales Narrative Curation: Create and deliver business reviews and pitch decks that move beyond metrics to demonstrate ROI.
• Executive Architecture & Relationship Strategy
  • C-Suite Stewardship: Build and map resilient relationships with VP and C-Level stakeholders for key customers, positioning Adswerve as a primary partner in the client’s digital maturity journey.
  • Executive Sponsorship: Serve as the Executive Sponsor on at-risk accounts and engage directly with senior stakeholders to rebuild confidence and articulate value.
  • Narrative Excellence: Elevate the Adswerve Story by coaching your team to move beyond tactical metrics toward financial outcomes and ROI-driven narratives.
• Commercial Leadership & Negotiation
  • High-Stakes Negotiation: Personally lead complex, multi-year, or significant uplift contract renewals and pricing negotiations to ensure profitability and mutual value.
  • Integrated Solutions Consulting: Guide the team in moving fluidly between Programmatic, Paid Search, and Cloud/Analytics conversations to maximize "share of wallet".
  • Market Intelligence: Bring an "Outside-In" perspective by sharing industry trends and competitor intelligence to show clients how peers are leveraging new tech and AI.
• Trench Mentorship & Operational Scaling
  • Coach by Doing: Join high-stakes pitches, Business Reviews, and client presentations to model elite sales behaviors and upskill pod members through direct observation and guided autonomy.
  • Voice to Leadership: Aggregate front-line Intelligence on service gaps or product needs and communicate them to Executive Leadership to influence the Adswerve roadmap.
  • Process Architecture: Improve client engagement models and internal processes to streamline delivery and increase the quality of work across departments.

Qualifications

• 8+ years of experience in digital marketing, consultancy, or ad-tech, with a strict focus on client success, revenue retention, and business development.
• Proven history of hitting or exceeding growth and retention targets on a personal book of business.
• Bachelor’s degree in Marketing, Business, Advertising, or equivalent professional experience is preferred.
• Commercial understanding and experience selling at least two of the following:
  • Programmatic/Media: (DV360, TTD, SA360, Amazon, Social).
  • Analytics: (GA4, Adobe Analytics).
  • Data Science/Cloud: (MMM, Propensity modeling, etc.).
• Experience selling or consulting on Cloud-based solutions or Advanced Analytics projects is highly preferred.
• Demonstrated ability to negotiate complex contracts and drive revenue growth (upselling/cross-selling).
• Exceptional communication skills with the ability to turn data into a narrative that resonates with non-technical executive audiences.
• Ability to navigate ambiguity and lead clients through industry changes (e.g., privacy changes, cookie deprecation, etc.).

Benefits

• Semi-annual bonus potential
• Medical, dental and vision available for employees
• Paid time off including vacation, sick leave & company holidays
• Paid volunteer time
• Flexible working hours
• Summer Fridays
• “Work From Home Light” days between Christmas and New Year’s Day
• 401(k) Plan with 5% company match and no vesting period
• Employer Paid Parental Leave
• Health-care Spending Accounts
• Dependent-care Spending Accounts
• Employer Paid Basic Life Insurance
• Voluntary Life Insurance (Employee/Spouse/Child)
• Employer Paid Short & Long Term Disability
• Employee Assistance Program (EAP)
• Continuing Education Reimbursement
• Employee Referral Bonus Program
• Monthly Remote Work Stipend
• New Hire Office Equipment Reimbursement