[Hiring] Associate Manager, Marketplace & Channel Operations @Grove Collaborative

Role Description

We’re looking for a hands-on marketplace and channels operator to support execution and performance tracking across our Owned Brands portfolio on Amazon, QVC, iHerb, and emerging retail channels, including TikTok Shop as it scales. Amazon will be a key focus, so this person needs hands-on Amazon experience and comfort working with Seller Central, Vendor Central, and Amazon reporting tools. You’ll report to and partner closely with the Director of Marketplace & Retail Channels, our Amazon agency, QVC broker, and internal teams to understand what’s driving performance, flag issues, and keep execution moving.

This role is a great fit for someone who is building depth in marketplace operations—comfortable owning defined workflows, applying sound judgment within established processes, and growing their ability to connect data to action.

What You’ll Own

• Performance Reporting & Insights
  • Maintain weekly reporting across Amazon, QVC, iHerb, and emerging retail channels (including TikTok Shop as needed)
  • Review Amazon agency reporting to understand performance drivers and flag trends, risks, and opportunities
  • Translate data into clear, actionable takeaways for the Director and broader team
• Channel Operations & Launch Execution
  • Own item setup and catalog updates across marketplace and retail channels
  • Coordinate inputs such as content, images, pricing, claims, and SKU/UPC data
  • Maintain trackers for:
    • Launches
    • Promotions
    • Content updates
    • Compliance issues
    • PO status and follow-ups
  • Ensure execution is accurate, timely, and aligned with established processes
• Agency & Broker Collaboration
  • Track agency and broker deliverables and follow up to ensure completion
  • Support competitive tracking across priority products (pricing, content, ratings, promotions, share of voice)
  • Partner with the Amazon agency to monitor and resolve account health issues, including:
    • Suppressed listings
    • Stranded inventory
    • Buy Box issues
    • Policy flags and open cases
• Continuous Improvement
  • Identify opportunities to improve or streamline reporting and operational workflows
  • Begin to apply AI and automation tools to reduce manual work and improve efficiency

Qualifications

• 2–4 years in marketplace, ecommerce, retail operations, catalog operations, or account support
• Hands-on Amazon experience (Seller Central, Vendor Central, reporting tools)
• Strong analytical and reporting skills (Excel / Google Sheets)
• Ability to interpret data and translate it into clear next steps
• Strong project management and follow-through
• Experience working with:
  • Marketplace platforms
  • Retailer portals
  • Agency partners
• Clear written and verbal communication skills
• High level of organization and attention to detail

Requirements

• Experience with Amazon 1P and 3P models
• Familiarity with Amazon Brand Analytics, Advertising Console, or third-party tools (Helium 10, Jungle Scout, etc.)
• Experience working alongside an Amazon agency
• Exposure to QVC, iHerb, Faire, TikTok Shop, or similar channels
• Background in consumer products (wellness, beauty, home, etc.)
• Familiarity with AI tools for reporting or operational workflows

Benefits

• This full-time, exempt position is remote for candidates based in the following states: California, Maine, Pennsylvania, Nevada, North Carolina, Texas, Colorado, Washington, Illinois, New York, Missouri, and Massachusetts.
• Competitive benefits - medical, vision, dental
• Equity - shared success is core to our mission
• Flexible Paid Time Off - we care most about results
• Free VIP membership and 25% employee discount
• Working for a company that believes that a small group of people can change the world for the better by creating products and funding initiatives that help the planet!

Compensation

The salary range for this role is $65,000-83,000. Our compensation bands are determined based on market-specific cost of living data, meaning that the top of our salary range is reserved for the most experienced candidates in the highest cost of living areas across the country. In addition to the base salary, this role is eligible for an annual incentive target and equity.