[Hiring] Advertising Operations Coordinator @EBlock Inc.

Role Description

The Advertising Operations Coordinator is the glue between our clients, strategists, and advertising operations team members. You ensure no ball is dropped while the Senior Advertising Strategist or Advertising Operations Manager are in or between meetings. You triage client requests, keep the ticket queue moving, and ensure the Senior Advertising Operations Specialist has everything they need to succeed.

This is currently a full-time 6 month temporary role, with the exciting possibility of extension or full-time employment!

Schedule:

• Monday - Friday

What You Will Do:

• Ticket Management & Client Liaison:
  • Serve as the primary operational link between the client and the advertising team.
  • Act as the first point of contact for inquiries within the ticket queue.
  • Triage incoming requests and manage client expectations regarding turnaround times.
  • Translate complex strategist or client needs into detailed technical briefs.
  • Attend client calls (or review call recordings) to capture specific action items and technical requirements.
• Advertising Operations Support:
  • Provide direct support by executing small campaign tasks.
  • Manage routine ticket updates to assist the Senior Advertising Operations Specialist.
  • Handle high-volume fulfillment tasks such as budget updates or pauses.
• Creative Coordination & OEM Compliance:
  • Act as the direct liaison to the design team for all ad asset requirements.
  • Submit linked escalation requests for new assets, resizes, and price-point overlays.
  • Ensure all imagery and video meet manufacturer standards prior to launch.
  • Gather and organize all necessary technical documentation for OEM co-op reimbursement.

Qualifications

• 1-3 years in an agency or fast-paced office environment; entry-level candidates with a high adaptability quotient can be considered.
• High proficiency with ticketing systems (Zoho, Jira, or similar) and project management.
• High emotional intelligence and ability to stay calm and professional with demanding clients.
• Familiarity with Google Ads, Meta Ads Manager, GTM, and GA4.

Requirements

• Experience in an agency or fast-paced office environment.
• Organizational mastery with ticketing systems.
• Customer service skills with high emotional intelligence.
• Basic advertising knowledge.

Benefits

• Competitive pay ($23.00 - $26.30).
• Flexible working environment.
• Continuous learning.
• Amazing culture.