[Hiring] Adobe Journey Optimizer Developer @Humana

Role Description

As a Senior Associate, Adobe Journey Optimizer Developer, you will play a hands-on role in translating strategy into real-time journeys using Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO). You will lead all phases of the product lifecycle—from ideation to launch—by developing and optimizing journeys that meet member needs and deliver measurable business outcomes. Post-launch, you will monitor performance, gather feedback, and iterate to ensure journeys remain effective and relevant across customer segments.

• Develop dynamic content email templates in Adobe Journey Optimizer
• Configure, test, deploy, and iterate personalized journeys and campaigns in Adobe Journey Optimizer based on business requirements
• Collaborate with data analytics teams to build, refine, and validate audience segments in Adobe Experience Platform using real-time behavioral signals and profile attributes
• Partner with lifecycle marketers, data scientists, and channel leads to activate journey logic and improve targeting effectiveness
• Conduct rigorous quality assurance across journey components including events, wait steps, personalization rules, and cross-channel triggers
• Monitor journey performance, resolve execution issues, and partner with analytics to refine logic and improve outcomes
• Serve as a subject matter expert (SME) for AJO and AEP capabilities, and support upskilling efforts across the team
• Contribute to platform governance, best practices, and continuous improvement in journey orchestration
• Deliver real-time, personalized member journeys that enhance engagement and satisfaction
• Ensure accurate, compliant, and effective execution of journey logic across digital and offline channels
• Drive operational excellence through hands-on configuration, QA, and platform stewardship
• Champion innovation and continuous improvement in marketing operations and customer experience

Qualifications

• 3+ years of experience in marketing operations, lifecycle marketing, or digital campaign execution
• 2+ years of hands-on experience configuring journeys in Adobe Journey Optimizer and Adobe Experience Platform
• Hands-on experience developing emails using HTML and CSS
• Exposure to JSON, event payloads, or API-driven personalization
• Strong understanding of customer journey logic, event triggers, decision orchestration, and personalization
• Effective communicator with the ability to collaborate across technical and business teams
• Comfortable working in agile and cross-functional environments
• Strong attention to detail

Requirements

• Bachelor’s degree in marketing, business, or a related field
• Adobe certifications in AEP or AJO
• Familiarity with Adobe Real-Time CDP, XDM schemas, or event tagging
• Experience in highly regulated industries such as healthcare or financial services
• Understanding of Next-Best-Action personalization logic frameworks

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$94,900 - $130,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Work at Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Application Deadline

09-28-2026

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.